Production Support Engineer

Role & responsibilities

Production Support Engineer (L2/L3)

Key Responsibilities:

• Provide

  L2/L3 support

  for production systems developed in

  .NET and Java

  .
• Monitor application health and system metrics using tools like

  Splunk

  ,

  AppDynamics

  ,

  Datadog

  , or

  Nagios

  .
• Perform

  incident triage

  , root cause analysis (RCA), and resolution of application/system issues.
• Collaborate with development, infrastructure, and SRE teams for timely issue resolution.
  
• Participate in

  on-call rotation

  and handle

  critical escalations

  .
• Maintain and improve

  runbooks

  ,

  alerts

  , and

  dashboards

  to enhance observability.
• Automate routine support tasks using

  scripting (PowerShell, Python, or Shell)

  .
• Drive

  SRE practices

  like

  incident postmortems

  ,

  error budgets

  , and

  service level objectives (SLOs)

  .

Required Skills:

• Strong knowledge of

  .NET and/or Java-based application architecture

  and troubleshooting.
• Experience with

  SRE principles

  and operational support models.
• Proficiency in

  log analysis tools

  such as

  Splunk

  .
• Familiar with

  monitoring tools

  like AppDynamics, New Relic, Dynatrace, or Prometheus.
• Experience working with

  incident management tools

  (e.g., ServiceNow, Jira).
• Strong analytical and communication skills

sarvani.j@ifinglobalgroup.com