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Product Support Representative I

Product Support Representative I

Brightstar Lottery

1 - 6 years

5 - 8 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

unix customer service orientation monitoring tools information security standard operating procedures incident management customer support ms office product support technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Ensure Tickets and Player Emails are handled within SLA s
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information via email and live chat
Identify and escalate priority issues
Route calls to appropriate resource
Follow up on tickets
Document information according to standard operating procedures
Flexible to work 24/7 shifts

Qualifications

Proficient in MS office
English language proficiency- Expert Level
Knowledge of customer service principles and practices
Some experience in a customer service environment

Preferred Experience

Tech Support experience is Preferred, but not essential
Unix skills, understanding of DB queries
Incident management
Hands-on experience monitoring tools like ELK, Nagios, Grafana or similar tools
Bachelor s degree or equivalent

Key Competencies

Excellent verbal and written communication skills
listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills

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