Location: Hyderabad, IN, 500 081 Requisition ID: 17227 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com. Job Responsibilities Take full ownership of software projects, ensuring successful execution while regularly reporting progress to the team lead. Collaborate closely with internal clients to define and refine specifications for new developments, driving innovation and efficiency. Engage with international teams in English to coordinate support, knowledge sharing, and collaboration on global projects. Design, develop, and implement new services and software modules, while continuously improving and maintaining existing solutions. Utilize version control systems like GitHub to manage code repositories and ensure streamlined development workflows. Efficiently manage project tickets and workflow using Jira, optimizing productivity and tracking progress effectively. Leverage Azure Cloud (preferred) for application development and deployment, enhancing scalability and performance. Requirements 10+ years of hands-on experience in Java development , delivering robust and scalable solutions. Strong PL/SQL programming skills, with practical expertise in Oracle and PostgreSQL databases. Deep understanding of Spring / Spring Boot framework for building enterprise-grade applications. Proficiency in version control tools such as Git / SVN , ensuring efficient collaboration and code management. Solid experience with Jira for ticket tracking, project management, and development workflow optimization. Excellent English communication skills (written and spoken) for seamless interaction with global teams. Foundational knowledge of IELTS , with certification preferred. Experience integrating Kafka is an added advantage, strengthening real-time data streaming capabilities. Practical experience with SDLC tools such as Jira / Jenkins , driving automation and deployment efficiency. 10+ years of hands-on experience in Java development , delivering robust and scalable solutions. Strong PL/SQL programming skills, with practical expertise in Oracle and PostgreSQL databases. Deep understanding of Spring / Spring Boot framework for building enterprise-grade applications. Proficiency in version control tools such as Git / SVN , ensuring efficient collaboration and code management. Solid experience with Jira for ticket tracking, project management, and development workflow optimization. Excellent English communication skills (written and spoken) for seamless interaction with global teams. Foundational knowledge of IELTS , with certification preferred. Experience integrating Kafka is an added advantage, strengthening real-time data streaming capabilities. Practical experience with SDLC tools such as Jira / Jenkins , driving automation and deployment efficiency. Keys to Success Building collaborative relationships Decision making Drive results Foster innovation Personal energy Self-leadership #LI-YG1 Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. For more information, please visit www.brightstarlottery.com.

Location: Hyderabad, IN, 500 081 Requisition ID: 17663 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com. Main Activities: Ensure Tickets and Player Emails are handled within SLA’s L1 Tech Support experience is Preferred Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information via email and live chat Identify and escalate priority issues Follow up on tickets Document information according to standard operating procedures Flexible to work in 24/7 shifts Education and Experience: Bachelor’s degree or equivalent (Btech Preferred) Proficient in MS office English language proficiency- Expert Level Knowledge of customer service principles and practices Some experience in a customer service environment Key Competencies: Excellent verbal and written communication skills Listening skills Problem analysis and problem solving Customer service orientation Organizational skills Attention to detail Judgment Adaptability Teamwork Stress tolerance Resilience Keys to Success Building collaborative relationships Decision making Drive results Foster innovation Personal energy Self-leadership #LI-JB1 Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. For more information, please visit www.brightstarlottery.com.

Location: Hyderabad, IN, 500 081 Requisition ID: 17699 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com. Short Description The Product Support Representative responds to customer product inquiries via telephone or in written internet-based email or chat sessions, resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. A great opportunity to bring your customer support experience to a technical role! Main Activities include: Ensure Tickets and Player Emails are handled within SLA’s Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information via email and live chat Identify and escalate priority issues Route calls to appropriate resource Follow up on tickets Document information according to standard operating procedures Flexible to work 24/7 shifts Education and Experience: Proficient in MS office English language proficiency- Expert Level Knowledge of customer service principles and practices Some experience in a customer service environment Preferred Experience: Tech Support experience is Preferred, but not essential Unix skills, understanding of DB queries Incident management Hands-on experience monitoring tools like ELK, Nagios, Grafana or similar tools Bachelor’s degree or equivalent Key Competencies: Excellent verbal and written communication skills listening skills Problem analysis and problem solving Customer service orientation Organizational skills Attention to detail Judgment Adaptability Teamwork Stress tolerance Resilience Key to Success: Building collaborative relationships Decision making Drive results Foster innovation Personal energy #LI-JB1 Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. For more information, please visit www.brightstarlottery.com.

Location: Hyderabad, IN, 500 081 Requisition ID: 17699 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com. Short Description The Product Support Representative responds to customer product inquiries via telephone or in written internet-based email or chat sessions, resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. A great opportunity to bring your customer support experience to a technical role! Main Activities include: Ensure Tickets and Player Emails are handled within SLA’s Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information via email and live chat Identify and escalate priority issues Route calls to appropriate resource Follow up on tickets Document information according to standard operating procedures Flexible to work 24/7 shifts Education and Experience: Proficient in MS office English language proficiency- Expert Level Knowledge of customer service principles and practices Some experience in a customer service environment Preferred Experience: Tech Support experience is Preferred, but not essential Unix skills, understanding of DB queries Incident management Hands-on experience monitoring tools like ELK, Nagios, Grafana or similar tools Bachelor’s degree or equivalent Key Competencies: Excellent verbal and written communication skills listening skills Problem analysis and problem solving Customer service orientation Organizational skills Attention to detail Judgment Adaptability Teamwork Stress tolerance Resilience Key to Success: Building collaborative relationships Decision making Drive results Foster innovation Personal energy #LI-JB1 Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. For more information, please visit www.brightstarlottery.com.

Location: Hyderabad, IN, 500 081 Requisition ID: 17735 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com. Responsabilities: Oversee the iLottery production environments by monitoring availability and system health with operations and engineering support teams: Define activities, sequences of events, dependencies and duration of tasks required to meet internal and contractual requirements Improve the design and operation of existing systems to increase scalability, reliability and efficiency – cross platform Improve reliability, quality, and time-to-market of our suite of software solutions Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs and innovating to continually improve Provide primary operations support and engineering for multiple large distributed software applications Reduce manual load by recognizing opportunities for improvement and advancement of existing processes Gather and analyze metrics from both operating systems and to assist in performance tuning and fault finding Create sustainable systems and services through automation and uplifts Balance feature development speed and reliability with well-defined service level objectives Post incident reviews/postmortem: ensure all teams working to find all root causes and assig actions Provide direction and decision making for problem resolution Implement corporate operating procedures including communication, documentation, quality and change control processes Assess and manage the risk of strategic, technical, financial, political, and business factors facing the environments Coordinate across all corporate and regional departments and disciplines – and primarily with Service Management team Requirements: Excellent and precise communication and presentation skills 3-5 years technical leadership experience Experience on system integration, architecture and testing automations Familiarity with Cloud native applicatins Ability to work in cross functions activities Strong problem management and risk management analysis skills Strong ownership attitude Effective team player; teamwork Preferred: Understanding of operations systems eg linux, windows Understanding of databases Use of version control tools Proficient in various automation tools #LI-YG1 Keys to success: Building collaborative relationships Decision making Drive results Foster innovation Personal energy Self-leadership Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. For more information, please visit www.brightstarlottery.com.