Product Support Executive

You will be joining NVS Travel Solutions, a company that serves over 30 schools and corporations, with a user base of 20000+ individuals including employees, parents, site supervisors, drivers, and attenders. The company is dedicated to delivering exceptional customer support while continually developing innovative transportation technology solutions and expanding its reach to new schools, corporations, and cities. As a Product Support Executive, you will play a crucial role in supporting the product and interacting with users. This position is ideal for individuals looking to transition from customer support or software testing roles in a product company to a career in product management. Candidates familiar with transport management applications like Routematic or Moveinsync will have an advantage. The work schedule involves two shifts: 6am to 3pm for the first shift and 11am to 8pm for the second shift. Your responsibilities will include: - Learning the product thoroughly and providing timely and accurate assistance to users. - Understanding the user and product lifecycle to proactively guide users on necessary actions. - Managing and updating data and configurations within the product. - Extracting business intelligence from the product as needed. Key Performance Indicators (KPIs) for this role will focus on the volume of users effectively supported and the quality of support provided. To excel in this position, you must possess exceptional skills in Excel for data management, as well as strong oral and written communication abilities. Previous experience in a product company as a software tester or customer support executive is required, along with a keen understanding of user needs and technology functionality. Your ability to follow processes, maintain an organized approach to work, and work collaboratively will be essential. Qualifications for this role include: - Expected CTC range: up to 21k per month (for 1 year of experience) - Maximum hike: 30% - Notice period: Immediate joining preferred - Shift timings: 6am to 3pm for the first shift, 11am to 8pm for the second shift - Total experience required: 1 year - Relevant experience in transport management - Skills needed: Strong communication (oral and written), Excel proficiency - Willingness to work from the office and adapt to shift changes during emergencies - Agreement to work for a minimum of 2 years and submit original documents - Work type: On-site work required from 6am to 3pm for the first shift and 11am to 8pm (Monday to Saturday) Your role as a Product Support Executive at NVS Travel Solutions will provide you with valuable experience in transport systems, product support, customer support, communication, software, Excel, and management. If you meet the pre-requisites and qualifications mentioned above and are enthusiastic about contributing to a dynamic and expanding company, we look forward to receiving your application.,