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Anarock Property Consultants
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Product Support Engineer - Technology(AC)

Product Support Engineer - Technology(AC)

Anarock Property Consultants

2 - 5 years

7 - 8 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Version control GIT query optimization Database design MySQL Debugging PHP Troubleshooting Technical support Product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Product Support Engineer specializing in MySQL and PHP , you will provide technical support and troubleshooting for our software products. You will ensure client satisfaction by diagnosing and resolving issues, and collaborating with cross-functional teams to enhance product quality. Job Requirement Key Responsibilities: Technical Support: Address and resolve client inquiries and technical issues via phone, email, or chat. Diagnose and troubleshoot MySQL and PHP-related problems. Provide clear instructions to clients for problem resolution. Issue Escalation and Resolution: Escalate complex issues to senior engineers or development teams. Follow up with clients to ensure issue resolution and document solutions. Product Knowledge: Maintain in-depth knowledge of our products, particularly those using PHP and MySQL. Stay updated on MySQL and PHP developments and best practices Technical Skills: Proficiency in PHP and MySQL, including database design and query optimization. Experience with debugging tools and techniques. Familiarity with version control systems (e.g., Git). MS Excel

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Anarock Property Consultants

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Mumbai Maharastra

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Product Support Engineer - Technology(AC)