Product Support Analyst

Your key responsibilities as a Product Support Analyst will be:

• Managing customer enquiries across multiple channels and ensuring timely resolution within SLAs.
• Investigating issues and fulfilling client requests to achieve first-hand resolution.
• Maintaining strong customer relationships through prompt, professional communication.
• Meeting performance metrics for accuracy, quality, and customer satisfaction.
• Upskilling on product knowledge and contributing to knowledge management resources.
• Collaborating with internal teams to ensure smooth case handling and communication.
  

You will need the following experience and skills to join us as a Product Support Analyst:

• You must have at least 2 years of experience in Service Desk, Application, or Product Support roles.
• You will have a good understanding of MS Office tools.
• You should have general knowledge of the financial domain, with fund data as an added advantage.
• You must possess excellent English communication skills (verbal and written).
• You will have strong analytical and time management skills to handle changing priorities.
  

By joining the team as a Product Support Analyst, you will be offered the following:

• Become a domain expert by increasing the knowledge of Mutual funds operations.
• 24 days holiday
• Paid Study leave
• Enhanced paternity & maternity
• Statutory benefits like PF, Gratuity, etc
• Support to set up home office
• Health cover with option to add family members
• Annual health check up
• Meal cards
• Full LinkedIn Learning access
  

Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our

Glassdoor

profile or

fefundinfo.com

to find out more about life @ FE fundinfo!