Product Support Analyst

Infor

3 - 13 years

10 - 11 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

websphere eclipse ide rdbms oracle product support weblogic relational databases javascript sql server sql groovy java apache postgresql customer satisfaction product management infrastructure wildfly aws communication skills middleware itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Use of analytical and problem-solving skills to investigate and resolve customer issues reported though a ticketing system.
Deploy and configure middleware infrastructure such as Apache, WebLogic and WebSphere as well as RDBMS systems such as PostgreSQL, Aurora, Oracle and SQL Server to replicate customer issues as needed.
Support entire product including Time & Attendance, Scheduling and Cognos and wide variety of issues ranging from application issues, installation/configuration and performance-related issues.
Meet or exceed all departmental goals including response times, customer satisfaction levels and knowledgebase contributions.
Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customers organization.
Ability to work on call on a rotational basis.
Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.

Basic Qualifications:

Experience working with Java and SQL with SQL as well as relational database systems.
Experience working with object-oriented programming.
Experience working flexible hours.
Experience working with middleware infrastructure technology such as Wildfly, Apache WebLogic and WebSphere, AWS, Aurora , PostgreSQL, Eclipse IDE, setup and remote debugged java code as necessary.
Groovy and JavaScript experience.

Preferred Qualifications:

Experience with ITIL practices and support frameworks.
Multilingual capabilities including proficiency in English.

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