Job
Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation Good knowledge of SQL\MS Access and MS Excel is preferred Provides extensive consultation with internal and external end users of the MI reporting tools on product usage and functionality Makes effective recommendations to product end users regarding which reports best correspond to the client s requirements and needs Provides consultation on client hierarchy structure and reporting field alignment / standardization. Responsible for production of recurring and ad hoc Portfolio/Email reporting Supports work flow management procedures Maintain expected productivity and customer satisfaction goals. Work with peers to develop better procedures and client offerings, solve problems and investigate issues Experience in client facing analytics and\or MI product support Strong quantitative, analytical, problem solving & reconciliation skills With each inbound extract check/identify/report for compatible formats, missing data, anomalies, file type, date formats, number formats, invalid air, car, hotel codes, date range, duplication, no data procedures. Manage RSCC & HMM tasks or any process related tasks that Co-ordinate with global operations teams/depts./offices to ensure data accuracy Maintain high level of quality and compliance scores Identify and drive operational efficiencies Work in tandem with the team to ensure that the SLA s are met on a consistent basis Effectively work and communicate with all departments and heads within GBT (all its affiliates) & Vendor Partners to fulfil business requirements in a prompt and efficient manner. Is team player. Share new insights and developments with team members. Commitment to team goals and deadlines. Work with peers to develop better procedures, solve problems and investigate issues. Collaborate with all data sources to compile data flow and integrate into a single set of client data, establish reporting fields and format Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
