Product Specialist / OT Technician

Job Title:

Product Specialist / OT Technician

Location Delhi.

Job Summary

We are seeking a proactive and customer-focused Product Specialist / OT Technician to manage end-to-end interactions between our customers, partners, and product team. This role serves as the primary point of contact, ensuring smooth communication, delivering training, supporting business development, and driving product adoption.

Key Responsibilities

• Manage day-to-day interactions between customers, partners, and the product team to ensure seamless communication and service delivery.
• Address customer queries, gather feedback, and nurture long-term relationships.
• Act as a product expert, promptly resolving customer-service issues.
• Conduct product and process training sessions for customers, partners, and internal teams.
• Identify and recruit new partners or customers to expand the business network.
• Lead sales pitches and presentations to potential partners and customers.
• Develop feature sheets and marketing collateral highlighting product details and benefits.
• Organize and participate in regular sales training sessions.
• Understand customer needs and ensure product solutions meet expectations.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, or a related field (preferred).
• Experience- fresher to 1 year experience in customer relations, sales support, or product specialist roles.
• Strong communication, interpersonal, and presentation skills.
• Ability to explain technical product features in simple, clear terms.
• Excellent relationship-building and problem-solving abilities.
• Proficiency in MS Office (Word, Excel, PowerPoint).

What We Offer

• Opportunity to work closely with a dynamic product team.
• Exposure to customer-facing and business development activities.
• Professional growth through training and mentorship programs.

· 8319050998 / 9266682964

· Hr@imdsl.co.in

Job Types: Full-time, Permanent

Pay: ₹19,512.03 - ₹25,449.22 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person