Product Specialist (Online)

About Company, Product, Customer

Synaegis Healthtech Pvt Ltd is a digital Healthcare company based out of Bengaluru. The company has developed best-in-class product ‘Medsygn’-a patient management software for doctors. Within short span of 1.5 years of launch, Medsygn 0has onboarded 2000 Drs & 3 Lacs+ patients. Leading Pharma companies like Sun pharma, Cipla, Micro are our esteemed clients. Customers for Medsygn are Doctors having OPD practice at own clinics, polyclinics, small hospitals.

Profile expectations

• Educational Qualification: BBA / MBA / PGDBM / B. Sc. / Pharma
• Work Experience: 1 – 2 years in Customer Service management preferably from Healthcare industry
• Skills: Should be excellent in Communication, Tech Skills, Presentation & Training Skills
• Should have inclination towards marketing, customer interaction & management

Role and Responsibilities

• Maximize the conversion rate of customers / doctors from demonstration stage to account creation stage
• Maximize the usage rate of customers / doctors who have been provided accounts
• Resolve all the queries / support needs within 24 hrs.
• Medsygn platform demonstrations to various doctor’s / patients’ ON-LINE basis; either in groups or if necessary, one or one. Could be up to 2-3 demonstrations per day but would vary upwards / downwards depending upon requirements of the business
• Using the data provided by sales teams, register the doctors on Medsygn platform
• Call up customers / doctors who have been provided Medsygn accounts and support them in actual usage of the platform. Address their queries, problems etc. so actual usage is improved.
• Maintain the records of these interactions so we become more efficient in deciding which customers to be followed up & prepare action plan accordingly.
• Maintain customer / doctor data base to track them in terms of stages of adoption; demonstration stage, interest stage, account created stage, actual usage stage and other queries etc. Use the data base to plan actions to drive customers thru the stages and maximize usage.
• Satisfactorily address all the queries and mails / calls that have reached to Medsygn Support/ Medsygn website and resolve them. Seek any technical support if required from technical team at Synaegis.
• Marketing initiatives of reaching out to customers, using different mediums -WA/Email/social media, & necessary analysis & actions to onboard.

Job Type: Full-time

Pay: ₹18,000.00 - ₹24,000.00 per month

Work Location: In person