Job
Description
About Headphone Zone,
We don’t run Headphone Zone like a company. We run it like a community - of people who care deeply about helping others rediscover music. We’re proud to be a 100% independent, Indian-owned business, committed to bringing the world’s finest headphones and audio gear to discerning listeners across the country.
We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we’d want for ourselves — guided by a simple ethos: we’re ladies and gentlemen, serving ladies and gentlemen. And above all, while we are not a music company, music is at the core of everything we do.
About the Role
As a Headphone Guru, you are the heart of the Headphone Zone experience. You help people start their audiophile journey — by guiding them to the gear that lets them hear it as the artist intended. You’re not here to “sell” — you’re here to educate, advise, and serve with honesty, curiosity, and craftsmanship.
This is a highly interactive role. You’ll speak to customers across India — online, over the phone, in person at our Experience Studio in Mumbai, and at Headphone Connect, India’s largest audiophile community event. Gurus play a key role at these events, connecting directly with the community we’re privileged to serve.
Why This Role Matters
Every day, you’ll be part of those magical moments when someone hears their favorite song through great headphones for the first time. You’ll see their eyes light up as they discover details in music they never knew existed. You’ll be the reason someone falls in love with their music all over again.
We’re not just selling headphones. We’re helping people rediscover music. And trust us — there’s no better feeling than being part of that journey.
What You’ll Do
Be a trusted advisor to customers — guiding them to the right audio gear for their needs
Help customers understand sound signatures, technical specs, and brand differences — with clarity and patience
Communicate with customers via email, phone, chat, and in person
Host visitors at our Experience Studio in Mumbai, offering expert-led audio tours
Represent Headphone Zone at Headphone Connect — occasionally travelling across India to support our community events
Stay updated on new products, technologies, and audiophile trends
Collaborate with Operations and Customer Happiness teams to ensure an exceptional customer journey
Contribute ideas to continuously improve how we educate and engage our community
What We’re Looking For
1–2 years of experience in customer service, retail, or product advisory is a plus
A deep appreciation for music and sound — you don’t need to be an “audiophile,” but you should care about the listening experience
Excellent communication skills — clear, warm, honest, and customer-first
A mindset aligned with our values: doing the right way, not the easy way; always learning and improving; taking ownership and responsibility; understanding that growth lies in discomfort; serving with grace and respect
Eagerness to learn about audio gear and share that knowledge
Ability to thrive in a fast, unstructured environment — with initiative and ownership
Comfortable using tools like Google Workspace, Slack, Notion, Shopify
Based in Mumbai — this is a full-time, in-office role at our HQ in Andheri West
We are open to hiring freshers
Cultural Fit
Headphone Zone is a place for people who want to do great work — the right way, not the easy way. We believe in showing up every day with curiosity, ownership, and a commitment to getting better. Titles and ladders don’t matter here; how you think, learn, and contribute does.
You’ll fit right in if you care about craft, take responsibility for your own growth, and thrive in an environment that’s fast, unstructured, and a little chaotic (in the best way). Most of all, we’re here to help people rediscover music — and everything we do comes from that purpose.
Why Join Us?
At Headphone Zone, you’ll be part of a small, passionate team that takes pride in doing things differently. We believe in craft, community, and curiosity — and we’re here to serve, not to sell. You’ll have the freedom to own your work, learn constantly, and contribute to a team that values quality over scale.
If you believe in treating customers with grace and respect, care about helping people experience music more deeply, and thrive in a culture built on trust and hustle — you’ll love it here.
