Product Solutions Consultant

About the job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.

Responsibilities

• Own and drive quality customer experiences for a designated portfolio of clients, ensuring resolution of issues and customer satisfaction.
• Monitor and manage client engagement metrics (e.g., product adoption, issue resolution time, satisfaction scores), identifying and addressing areas for improvement.
• Engage with Google Advertisers, Product, Engineering, Policy and Business teams, agencies, and partners to build relationships.
• Deliver customer experience throughout the customer journey, troubleshooting and resolving issues, interacting with Google's advertisers and business teams, agencies and partners.
• Apply product expertise solving technical customer issues and escalations, and execute projects to enhance product, process and policy.