Job
Description
As a dynamic and experienced Product Manager & Technical Lead, you will be responsible for owning and driving the end-to-end digital product roadmap across mobile, web, and Salesforce platforms. Your role combines the strategic vision of a Product Manager with the technical leadership of a Delivery Lead to ensure successful, scalable, and customer-centric digital experiences. You will serve as the critical bridge between business stakeholders and technical teams, overseeing product strategy, agile delivery, technical feasibility, and stakeholder engagement. - **Product Ownership:** - Define and manage the product vision and roadmap in alignment with business goals and customer needs. - Translate strategic objectives and stakeholder feedback into actionable epics, features, and user stories. - Prioritize and manage the product backlog, balancing business value with technical constraints. - Lead sprint planning, backlog grooming, and roadmap reviews with stakeholders and delivery teams. - **Team Leadership & Delivery Oversight:** - Lead cross-functional squads, including App Development, Web/CMS, and Salesforce platform teams. - Align teams on sprint goals, delivery timelines, dependencies, and release plans. - Track delivery KPIs such as sprint velocity and feature completion to ensure roadmap progress. - Facilitate collaboration between business and technical stakeholders throughout the delivery lifecycle. - **Technical Oversight:** - Provide high-level technical guidance and review solution designs to ensure feasibility and scalability. - Collaborate with technical leads across Salesforce, mobile, and web platforms to ensure architectural consistency. - Oversee testing and QA processes, including UAT coordination and deployment readiness. - **Stakeholder Engagement & Communication:** - Act as the primary point of contact for stakeholders across Marketing, Retail, and Loyalty functions. - Communicate roadmap progress, timelines, and changes clearly to all relevant stakeholders. - Support digital platform use for marketing campaigns, customer experience initiatives, and analytics. - **Knowledge Transfer & Capability Building:** - Document key decisions, processes, and implementations to enable effective knowledge transfer. - Contribute to onboarding and upskilling of internal resources for long-term product ownership. **Required Skills & Qualifications:** - 12+ years of experience in digital product management and/or technical delivery leadership. - Proven experience as a Product Owner in agile environments (Scrum, SAFe). - Strong technical foundation in platforms such as Salesforce, mobile apps, and content management systems. - Excellent leadership and communication skills to drive cross-functional alignment. - Experience in customer loyalty, CX platforms, or retail technology is a plus. - Product Owner certification or Salesforce certification is mandatory. As a dynamic and experienced Product Manager & Technical Lead, you will be responsible for owning and driving the end-to-end digital product roadmap across mobile, web, and Salesforce platforms. Your role combines the strategic vision of a Product Manager with the technical leadership of a Delivery Lead to ensure successful, scalable, and customer-centric digital experiences. You will serve as the critical bridge between business stakeholders and technical teams, overseeing product strategy, agile delivery, technical feasibility, and stakeholder engagement. - **Product Ownership:** - Define and manage the product vision and roadmap in alignment with business goals and customer needs. - Translate strategic objectives and stakeholder feedback into actionable epics, features, and user stories. - Prioritize and manage the product backlog, balancing business value with technical constraints. - Lead sprint planning, backlog grooming, and roadmap reviews with stakeholders and delivery teams. - **Team Leadership & Delivery Oversight:** - Lead cross-functional squads, including App Development, Web/CMS, and Salesforce platform teams. - Align teams on sprint goals, delivery timelines, dependencies, and release plans. - Track delivery KPIs such as sprint velocity and feature completion to ensure roadmap progress. - Facilitate collaboration between business and technical stakeholders throughout the delivery lifecycle. - **Technical Oversight:** - Provide high-level technical guidance and review solution designs to ensure feasibility and scalability. - Collaborate with technical leads across Salesforce, mobile, and web platforms to ensure architectural consistency. - Oversee testing and QA processes, including UAT coordination and deployment readiness. - **Stakeholder Engagement & Communication:** - Act as the primary point of contact for stakeholders across Marketing, Retail, and Loyalty functions. - Communicate roadmap progress, timelines, and changes clearly to all relevant stakeholders. - Sup
