Product Operations

As a part of the team at CRED, you will be responsible for the following key tasks: - Coordinate with multiple stakeholders across Product, Tech, and Business teams to understand the platforms, systems, and architecture for information & process flow. - Identify failure nodes and dig deeper to arrive at the source and failure reasons. - Maintain regular communications with key team members across the organization, ensuring seamless communication with Product Management, Operations, Engineering, Finance, Data analytics, and other partner teams. - Track core business metrics related to the product suite and iterate on product/business improvement plans. - Build a deep understanding of the product, business, workflows, APIs, customer experience, fund flows, lender expectations, dashboards, reports, etc. - Own end-to-end experience for customer journey interactions by analyzing the current state, identifying improvement opportunities, and coordinating with stakeholders to enhance the experience in a scalable manner. - Be curious, deploy first principles thinking, question norms/as-is processes, ideate/create, and lead new projects focused on measurable goals and business impact. - Display structured problem-solving skills, using a systematic, disciplined, and fact-based process to get root cause analysis and solve issues. - Have hands-on experience with Loan Management System (LMS), creation of SOPs for existing issues and upcoming projects, and operationalize the product/process. You should consider applying if you: - Are a graduate with 4+ years of work experience in the lending domain. - Possess strong stakeholder management and influencing skills. - Have excellent interpersonal and communication skills, with experience interacting with stakeholders/leadership. - Have experience working with product-based startups, which would be a plus. - Are data-driven, seeking to use data to align teams and drive strategic decisions. - Have the ability to distill data into insightful stories. Life at CRED is characterized by working with the best talent around you, where conversations can be rejuvenating and talent is abundant. CRED ensures a good company by providing various amenities such as a stacked, in-house pantry, with lunch and dinner provided for all team members, paid sick leaves, and comprehensive health insurance. The environment at CRED is designed to help the team rejuvenate itself, with transparent processes, no fixed work timings, and no job designations. Trust is a major virtue in the community at CRED, highlighted by the fact that all employees receive their salaries before their joining date, showcasing a strong sense of trust and transparency within the organization.,