Product Manager - Telecom Hardware Management(Telephony/Phone Devices)

Overview

We are seeking a highly motivated Product Manager to lead hardware management initiatives,

with a strong emphasis on partnership development, cross-functional collaboration, and

expertise in telephony and phone devices. This role requires an energetic Product Manager who

will drive the product roadmap, foster key relationships with external partners, and work

seamlessly with our internal Supply Chain and Sales teams to deliver innovative and

high-quality hardware solutions.

Work Location: Bangalore

Responsibilities

Product Strategy & Roadmap

• Champion the product vision, strategy, and roadmap for hardware management, with a

keen focus on telephony and phone devices.

• Conduct market research, competitive analysis, and customer feedback analysis to

identify opportunities and unmet needs.

• Translate business requirements and market insights into detailed product specifications,

user stories, and use cases.

• Prioritize features and initiatives based on strategic impact, technical feasibility, and

business value.

Partnership Management

• Cultivate robust relationships with internal teams and external hardware partners to

ensure clear communication and strategic alignment.

• Facilitate collaboration throughout the hardware lifecycle, encompassing firmware

development and certification, managing customer escalations, and conducting issue

investigation and resolution.

Cross-Functional Collaboration

• Supply Chain:

  Work closely with the Supply Chain team to optimize sourcing,

procurement, inventory management, and logistics for hardware components and

finished goods.

• Sales:

  Collaborate with the Sales team to understand customer needs, develop

compelling product narratives, and support sales enablement efforts. Provide product

training and technical expertise to the sales force.

• Engineering & Design:

  Partner with engineering and design teams to ensure technical

feasibility, optimal performance and operation for all certified hardware devices

supported.

• Marketing:

  Work with marketing to develop go-to-market strategies, product positioning,

and messaging for new hardware releases.

• Support:

  Work closely with the Support team to develop comprehensive support pages

and knowledge base (KB) articles for new and existing products and features, ensuring

customers have access to accurate information.

Product Lifecycle Management

• Oversee the entire product lifecycle from concept to end-of-life, ensuring successful

product launches and ongoing product health.

• Monitor product performance, gather user feedback, and iterate on products to drive

continuous improvement.

• Manage product obsolescence and transition strategies.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Business, or a related field; MBA

or advanced degree preferred.

• Minimum of

  5 years of product management experience, with a focus on hardware

products (preferably IP phones and related accessories as well as headsets and related

accessories).

• Demonstrated expertise in telephony and phone devices is essential.

• Strong understanding of supply chain dynamics and logistics.

• Exceptional collaboration and communication skills, with the ability to influence and align

diverse stakeholders.

• Experience working closely with Sales and Supply Chain teams.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities

effectively.

• Strong analytical and problem-solving skills, with a data-driven approach to

decision-making.