The ideal candi will demonstrate strong knowledge of AI/ML technologies, automated quality management systems, and agentic AI platforms, with the ability to collaborate across cross-functional teams. This role is an excellent opportunity for someone with a passion for innovation and a drive to deliver high-impact products in a fast-paced environment.
Key Responsibilities
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Define and execute product strategies for agentic quality management solutions that align with business objectives and customer needs
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Collaborate closely with engineering, design, and GTM teams to define product requirements, prioritize features, and ensure successful delivery of AI agent capabilities
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Conduct competitive and market analysis to identify trends, opportunities, and gaps in automated quality management and agentic AI technologies
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Partner with customers and stakeholders to gather insights through forward deployment engagements and continuously refine the product roadmap
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Design and oversee the development of AI agents that autonomously perform quality management tasks, including interaction evaluation, coaching recommendations, and performance optimization
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Support product positioning, packaging, and pricing decisions for agentic QM offerings
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Manage product lifecycle activities, including beta testing, user feedback collection, and performance optimization of AI agent systems
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Lead forward deployment initiatives with enterprise customers to ensure successful adoption and optimization of agentic quality management solutions
Requirements Required Qualifications
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Bachelors degree in computer science, engineering, or related field; MBA is a plus
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Minimum of 4 years of experience in SaaS software product management
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Strong understanding of AI/ML technologies and the broader AI ecosystem
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Proven ability to manage product development from concept to launch
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Excellent analytical, problem-solving, and communication skills
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Demonstrated ability to collaborate with cross-functional teams and drive alignment
Preferred Qualifications
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Background in Automated Quality Management (AQM) systems, contact center quality assurance, or related quality evaluation technologies
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Experience in designing and building Agentic AI Platforms, including the development of autonomous AI agents that can plan, execute, and learn from tasks
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Experience with forward deployment of AI products, including hands-on work with customers during implementation, onboarding, and optimization phases
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Familiarity with contact center operations, quality frameworks, and performance management methodologies
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Understanding of Large Language Models (LLMs), prompt engineering, and agentic architectures (e.g., ReAct, tool use, multi-agent systems)
