Product Manager - Loyalty Channel

As a Product Manager specializing in Loyalty Channel, you will be responsible for spearheading the development and enhancement of loyalty programs within the travel industry. Your expertise in rewards, points systems, and customer engagement models will be crucial in translating business and client requirements into detailed product specifications. Collaboration with cross-functional teams, particularly the tech department, will be essential to ensure the seamless implementation of client needs. Your key responsibilities will include owning and driving the evolution of loyalty programs, maintaining a comprehensive understanding of the travel industry landscape, and collaborating closely with the tech team to ensure the successful execution of loyalty features such as rewards, points accrual/redemption, and tiers. Staying informed about market trends and competitor programs will enable you to provide valuable insights and recommendations for product enhancements. To excel in this role, you should possess at least 5 years of product management experience in the travel industry, with a proven track record in loyalty programs, rewards, or points-based systems. A strong grasp of customer behavior and engagement strategies, along with excellent collaboration skills to work effectively with cross-functional teams including engineering, design, and marketing, will be essential. Experience in data-driven decision-making and familiarity with product analytics tools would be advantageous. Additionally, it would be beneficial if you have prior experience working with B2B travel platforms or Online Travel Agencies (OTAs), as well as familiarity with Customer Relationship Management (CRM) or loyalty management systems.,