12 Customer Behavior Jobs

We are seeking a dynamic and experienced Sales Head to lead and drive the performance of our automobile retail store. As the Sales Head, your primary responsibilities will include leading the showroom sales team to achieve monthly and annual sales targets, strategizing and implementing sales plans to enhance overall showroom performance, supervising daily operations to ensure excellent customer service delivery, monitoring lead conversion, test drive scheduling, and follow-ups, coordinating with marketing teams for local promotions and events, ensuring proper display, branding, and adherence to dealership standards, as well as training, guiding, and motivating the sales team. The ideal candidate for this role should have proven experience in automobile showroom sales, with a minimum of 5 years preferred. Strong leadership and team management skills are essential, along with in-depth knowledge of automobile sales processes and customer behavior. Excellent communication and negotiation skills, a target-driven and customer-focused approach are also key requirements for this position. In return, we offer a competitive salary with performance-based incentives, growth opportunities within the dealership group, and access to training and skill development programs. This is a full-time position that requires in-person work at our retail store location.,

We are seeking an experienced and dynamic individual to join our team as a Strategy Implementation and Market Development Manager. The ideal candidate will be responsible for implementing strategies outlined by the Project Management Team, gathering customer feedback, and analysing market trends. Additionally, the role involves establishing and maintaining relationships with key opinion leaders within the designated region, monitoring competitor information, and staying updated with doctors prescription trends through collaboration with pharmacy managers. The incumbent will also be responsible for planning and executing Continuing Medical Education (CME) initiatives and other relevant activities to uphold the company's brand image. Roles & Responsibilities You will be responsible for promotion of the products by implementing marketing strategies using visual aids and feedback to the Project Management Team (PMT) while assessing competitors products. Analyse doctor prescription trends to pitch products aligned with their preferences for specific molecules. Engage with pharmacists to gather data on competitor products, enhancing brand value and maintaining a competitive edge. You will be responsible to foster relationships with key opinion leaders and doctors, gathering feedback and competitor information, while providing medical support through Continuing Medical Education (CME) and resolving queries. Collaborate with the project management team to organize Sparsh and life awareness programs, nurturing positive connections with stakeholders. You will be responsible of weekly goal setting for each product and each doctor, study market trend and competitors products to understand their influence on customers in order to ensure that goals set for each week are achieved and overall yearly sales targets are met. You will be responsible to coordinate field activities for Continuing Medical Education (CME) programs, persuading doctors to participate with the company.Arrange speakers and venues for CME events, collaborating with other divisions to jointly organize the sessions. You will be responsible to manage logistics for corporate social responsibility initiatives like the awareness for Life program, contributing to the establishment of the company's brand image within the medical community. You will be responsible to review the sales of existing products through weekly sales review meetings, weekly statements from stockiest and compare against set targets, take corrective actions in case of any shortfalls to ensure that weekly sales targets are achieved. You will be responsible to manage Territory Data by regularly engaging with pharmacy managers and distributors to collect sales data and input RCPA data into the Unnati portal. You will be responsible to maintain an updated list of doctors within the designated area via handheld devices, and regularly meet with retailers to track product status. You will be responsible to organize monthly schedules using palm-top devices, inputting visit data and generating reports as necessary to ensure the portal contains the latest information. Qualifications Educational qualification- B.Pharma Minimum work experience- 2 years of experience in Oncology preferably in that region. Skills & attributes Technical Skills Basic understanding of pharmaceutical marketing and basics of oncology business Strong sales and marketing acumen, including experience in promoting pharmaceutical products to healthcare professionals Ability to identify challenges in the market and develop effective solutions Deep knowledge of Customer Behaviour Product Knowledge/Scientific Knowledge of Oncology products Behavioural Skill s Excellent communication and interpersonal skills. Efficient Leader and a good collaborator. Good at building and leveraging relationship. Strong analytical and problem-solving abilities. Strong Decision making skills.

Roles and Responsibilities Manage a team responsible for credit assessment, appraisal, and approval of retail assets (Auto loans, Commercial vehicle loans, Pre-owned car loans) and used car finance. Develop and implement effective credit strategies to minimize defaults and maximize recoveries. Collaborate with cross-functional teams to ensure seamless integration of credit processes into overall business operations. Conduct regular reviews of credit policies, procedures, and guidelines to ensure compliance with regulatory requirements. Analyze market trends, competitor activity, and customer behavior to identify opportunities for growth while managing risk.

We are seeking a Sales professional with a graduate degree and a strong interest in Sales. Local candidates with experience in FMCG sales to corporate clients are preferred. Prior experience in B2B, FMCG, or Foods sales is beneficial. Proficiency in English, Hindi, and Gujarati languages is required. The ideal candidate should be computer-savvy and system-oriented. In this role, you will be responsible for selling our signature premium Dry fruits, sweets, and nuts to corporate clients in the Gujarat region. You will be tasked with building long-term relationships based on trust and brand loyalty. Representing a wide range of around 380 premium food items, you will create presentations and effectively showcase our brands to potential clients. The successful candidate should be able to travel independently and possess a good understanding of customer behavior. By identifying customer needs and recommending suitable products, you will contribute to customer satisfaction and brand loyalty. Additionally, you will be required to educate customers and potential buyers in a friendly and professional manner. Candidates should have their own vehicle for travel purposes. This is a full-time, permanent position with benefits including cell phone reimbursement and a flexible schedule. The work schedule is during day shifts with a performance bonus structure in place. One year of B2B sales experience is preferred. This position requires the selected candidate to work in person at the designated location.,

Job Purpose: This role is responsible for leading the strategy, development, and execution of digital lending products across Two-Wheeler Loan, Used Two-Wheeler Loan, Used Car Loan and other retail credit offerings. This role blends product innovation, customer experience, risk management, and digital transformation to drive growth and profitability. Key Responsibilities: Strategic Leadership: Define and execute the digital lending roadmap aligned with business goals Drive innovation in loan products, customer journeys, and digital platforms Lead cross-functional teams across product, tech, marketing, and operations Product Development: Design and launch retail loan products (Two-Wheeler, Used TW, Used Car etc.) with digital-first features Implement DIY and phygital (physical + digital) customer journeys Leverage data analytics and alternate credit scoring models Customer Experience: Optimize onboarding, application, and servicing processes for seamless digital engagement Personalize offerings based on customer segments and behavioral data Risk & Compliance: Collaborate with credit and risk teams to define underwriting policies Ensure compliance with regulatory standards and data privacy laws Channel Management: Expand acquisition through digital, branch, DSA, and fintech partnerships Build embedded finance and co-lending ecosystems Performance & Growth: Own P&L for digital retail lending products Design and launch schemes (Two-Wheeler, Used TW, Used Car etc.) with digital-first features Driving the business through field team Monitor KPIs including disbursements, yield, cost of acquisition, and NPA ratios Job Requirements: Bachelors degree in Finance, Business or Technology; MBA preferred 15+ years of experience in retail lending, fintech or banking Proven track record in launching and scaling digital lending platforms Strong understanding of credit risk, data analytics, and customer behavior Leadership experience in managing cross-functional teams Tech-savvy with a strategic mindset and customer-centric approach Strategic and analytical thinking Strong communication and interpersonal skills Problem-solving and decision-making skills Strong networking and People Management skills Show more Show less

As a Product Manager specializing in Loyalty Channel, you will be responsible for spearheading the development and enhancement of loyalty programs within the travel industry. Your expertise in rewards, points systems, and customer engagement models will be crucial in translating business and client requirements into detailed product specifications. Collaboration with cross-functional teams, particularly the tech department, will be essential to ensure the seamless implementation of client needs. Your key responsibilities will include owning and driving the evolution of loyalty programs, maintaining a comprehensive understanding of the travel industry landscape, and collaborating closely with the tech team to ensure the successful execution of loyalty features such as rewards, points accrual/redemption, and tiers. Staying informed about market trends and competitor programs will enable you to provide valuable insights and recommendations for product enhancements. To excel in this role, you should possess at least 5 years of product management experience in the travel industry, with a proven track record in loyalty programs, rewards, or points-based systems. A strong grasp of customer behavior and engagement strategies, along with excellent collaboration skills to work effectively with cross-functional teams including engineering, design, and marketing, will be essential. Experience in data-driven decision-making and familiarity with product analytics tools would be advantageous. Additionally, it would be beneficial if you have prior experience working with B2B travel platforms or Online Travel Agencies (OTAs), as well as familiarity with Customer Relationship Management (CRM) or loyalty management systems.,

You are a creative and strategic Marketing Professional with a minimum of 2 years of hands-on experience in marketing. You possess strong analytical skills and are able to effectively communicate ideas. In this role, you will have the exciting opportunity to work on diverse campaigns, shape brand strategies, and directly contribute to business growth. Your key responsibilities will include developing, implementing, and managing marketing strategies across digital and offline channels. You will plan and execute campaigns to promote products/services and increase brand awareness. Conducting market research to identify trends, competitors, and customer insights will be an essential part of your role. Collaboration with cross-functional teams such as sales, product, and design will ensure cohesive messaging. Additionally, you will monitor and report on campaign performance using marketing analytics tools and create compelling content for various marketing materials. As an eligible candidate, you must hold an MBA in Marketing or a related field. You should have a minimum of 2 years of relevant experience in a marketing role. Excellent verbal and written communication skills are a must-have for this position. A strong understanding of marketing principles, digital tools, and customer behavior is required. Your ability to think creatively and strategically will be an asset. Experience with marketing platforms like Google Ads, Meta Business Suite, Mailchimp, etc., is preferred. Familiarity with content creation, branding, and campaign management, as well as strong project management and organizational skills, will also be beneficial for this role.,

As a Lead Generation Specialist at SetuBridge Technolabs, you will be instrumental in the process of identifying, nurturing, and converting potential leads into valuable business opportunities. Your responsibilities will include researching and identifying potential leads through various channels, assisting in developing and implementing lead generation strategies, collaborating with the marketing team to create engaging campaigns, utilizing CRM tools to track and manage lead interactions, initiating contact with prospects via email, social media, and other platforms, qualifying leads based on established criteria before passing them to the sales team, and maintaining accurate and up-to-date records of lead interactions. To qualify for this role, you should have a Bachelor's degree in Marketing, Business, or a related field, a strong passion for pursuing a career in lead generation, excellent verbal and written communication skills, attention to detail with the ability to handle data accurately, tech-savviness and familiarity with CRM tools (a plus), ability to work collaboratively in a team environment, eagerness to learn and adapt to new strategies and tools. Your skills should include proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), familiarity with social media platforms and their use for lead generation, basic understanding of marketing concepts and customer behavior, strong organizational skills to manage and prioritize leads effectively, analytical mindset to identify trends and patterns in lead data, positive attitude and willingness to take initiative, and being a quick learner with the ability to adapt to changing environments. This position is available in both full-time and part-time capacities.,

As an Assistant Territory Manager / Territory Manager with 3-5 years of experience, you will be responsible for demonstrating in-depth knowledge of products, channel dynamics, retail/distribution fundamentals, and local market insights. Your role will require a strong selling acumen and persistent pursuit of business opportunities. You should have a proven ability to deliver results within tight deadlines and high-pressure environments. Your exceptional interpersonal skills will be essential for building and maintaining strong relationships, along with a strong customer orientation and commitment to service excellence. To excel in this role, you must have a proven track record of meeting or exceeding sales targets within assigned territories. Your skills should include strong selling, negotiation, and closing abilities. In-depth knowledge of channel sales, distribution management, and local market dynamics is crucial, including retail fundamentals and understanding customer behavior. Your leadership and team management skills will be put to the test as you drive performance through distributors, retailers, and field sales teams. An analytical and result-driven mindset is required, allowing you to use data and insights to plan, forecast, and execute territory growth strategies effectively. Your excellent communication and relationship-building abilities will be key, with a customer-first approach and experience managing key stakeholders. If you are ready to take on this challenging opportunity in Nagaon & Howrah, where your expertise and skills will contribute to the success of the company, we look forward to receiving your application.,

The Export Marketing - Logistics role involves overseeing the international transportation and delivery of goods, ensuring that products are delivered in a timely, cost-effective, and efficient manner to international markets. This role combines marketing, logistics, and supply chain management to drive export growth and ensure the successful delivery of goods across borders. Key Responsibilities: Export Coordination: Manage the entire export process from order receipt to final delivery, ensuring compliance with international trade regulations, customs, and documentation requirements. Coordinate with manufacturers, suppliers, and export agents to ensure timely production and delivery of goods. Track shipments, provide updates on progress, and resolve any issues that arise during transportation. Supply Chain Management: Collaborate with logistics providers, freight forwarders, and customs brokers to optimize shipping routes, transportation modes, and delivery schedules. Monitor inventory levels and manage stock to ensure consistent product availability for international customers. Analyze shipping costs and explore ways to reduce expenses while maintaining quality service. Export Marketing & Strategy: Develop and implement marketing strategies to promote the company's products in foreign markets. Conduct market research to understand customer needs and preferences in target export regions. Work with the sales and marketing teams to adapt products, promotional materials, and pricing strategies for international markets. Documentation & Compliance: Prepare and manage export documentation, including commercial invoices, packing lists, certificates of origin, and other required paperwork. Ensure compliance with international trade regulations, tariffs, export controls, and other legal requirements. Liaise with customs authorities and resolve any issues related to customs clearance or duties. Customer Relationship Management: Serve as the primary point of contact for international clients regarding order status, shipping details, and logistics-related inquiries. Provide exceptional customer service to resolve issues and build long-term relationships with clients in different countries. Coordinate with international distributors and agents to ensure smooth product delivery and customer satisfaction. Risk Management: Identify potential risks related to shipping, such as delays, damages, and compliance issues, and implement strategies to mitigate them. Handle insurance and claims for lost or damaged goods during transit. Data Analysis & Reporting: Track key performance indicators (KPIs) related to shipping performance, order fulfillment rates, and customer satisfaction. Prepare regular reports on export sales, logistics performance, and market trends to inform decision-making and strategy development. Continuous Improvement: Identify areas for improvement within the export logistics and marketing processes and implement corrective actions. Stay up-to-date with industry trends, technological advancements, and regulatory changes to optimize export logistics and marketing strategies. Required Skills & Qualifications: Bachelors degree in international business, supply chain management, marketing, or related field. Proven experience in export marketing, logistics, or international trade. Strong knowledge of export documentation, customs regulations, and shipping processes. Excellent communication, negotiation, and interpersonal skills. Ability to manage multiple tasks and prioritize in a fast-paced environment. Strong analytical and problem-solving skills. Proficiency in Microsoft Office Suite and logistics software. Knowledge of foreign languages is a plus. Preferred Skills & Qualifications: Experience with global trade compliance and regulatory requirements. Familiarity with freight forwarding and global logistics solutions. Understanding of international market dynamics and customer behavior. Working Conditions: This position may require occasional international travel to meet with clients, suppliers, or logistics partners. Flexibility in working hours may be required to accommodate different time zones of international clients. This job description provides a general overview of the Export Marketing - Logistics role, which is crucial in managing the complexities of global trade, marketing products internationally, and ensuring smooth logistical operations. Job Type: Full-time Schedule: Day shift Weekend availability Performance bonus Work Location: In person,

International Sales Manager (Electrical & Industrial Solutions) We are seeking an experienced International Sales Manager to drive business growth in the Electrical & Industrial Solutions sector, specifically focusing on the USA, Canada, and Mexico markets. This role demands a strategic thinker with proven international B2B sales experience, strong relationship management skills, and a deep understanding of electrical/industrial components. Responsibilities: Identify and evaluate opportunities in USA, Canada, and Mexico for International Market Development . Develop and execute sales strategies to grow business in target regions. Analyze competitor activities , market trends, and customer behavior. Build and manage strong relationships with international customers and channel partners for Customer & Channel Relationship Management . Serve as the primary point of contact for inquiries, quotations, orders, and after-sales support. Travel internationally for client meetings and business development. Coordinate internal teams (logistics, operations, finance) for smooth execution of orders in Sales Operations & Coordination . Handle pricing, negotiations, and contract finalizations . Prepare technical and commercial offers with attention to customer needs. Support marketing initiatives such as trade shows, digital campaigns, and product presentations for Marketing & Promotions . Collaborate on region-specific promotional material . Provide feedback on marketing effectiveness based on customer interaction. Generate reports on sales performance, forecasts, and market share for Reporting & Analytics . Present actionable insights for improving international strategy. Track KPIs and progress toward regional revenue goals. Skills and Qualifications: B.E./B.Tech in Electrical, Mechanical, or E&TC Engineering is required. MBA in Marketing/International Business is a plus. Minimum 5 years in international B2B sales (preferably in electrical/industrial components) is mandatory. Hands-on experience with products such as PDUs, terminal blocks, connectors, filters, or similar is required. Must have experience handling customers/distributors in the USA region . Comfortable with international travel . Fluent in English with strong communication & presentation skills. Strategic thinker with problem-solving abilities. Proficient in Microsoft Office, CRM tools, and reporting software . Adaptable to diverse cultures and international business environments. Preferred Experience: Prior sales roles involving Data Centers, OEMs, and channel sales. Experience working with clients like electrical distributors, automation integrators, or industrial buyers. Background in export-oriented or manufacturing companies.

Key Responsibilities: Conduct primary research to gather valuable market insights and data Analyze market trends, customer behavior, and competitor activity Prepare detailed reports and presentations to communicate findings effectively Qualifications: Bachelor's & master's degree in marketing, Business Administration, or related field 0-6 months of experience in market research, with a focus on primary research Strong analytical skills and attention to detail Proficiency in Microsoft Office Suite, especially Excel and PowerPoint Excellent communication and presentation skills