Product Manager - Live Operations

We are building a new social service for game gamers and creators. As Live Service Manager you will own the day-to-day heartbeat of that service ensuring low-latency quality, launching fresh content and keeping the community safe 24 7. [Responsibilities] Live-Ops Calendar Build, publish and own a 6-month drop schedule for platform service that you own Coordinate with Marketing & BD for co-branded releases Content Operations Package, QA, and roll out weekly asset bundles via remote config A/B test pricing and placement for monetised content Real-Time Monitoring & Incident Response Track latency, packet-loss, and crash-free sessions in Datadog Define severity matrix; lead war-rooms for Sev-1 outages Define and maintain On-Call schedule with dev and SRE teams Oversee Community Safety and moderation Data & Reporting Own dashboards for key platform services operational metrics Partner with Data Science to run retention & churn analyses; iterate on live-ops levers. Stakeholder Communication Daily KPI post to #liveops; Weekly ops review with Product & Marketing. Post-mortems and analysis reporting [Requirements] 5+ years running live operations for a real-time communication, social, or F2P game. Hands-on with monitoring/alerting stacks (Datadog, Grafana, Firebase Crashlytics). Data chops SQL / Looker to pull cohorts & revenue reports. Incident-management experience; calm under 2 a.m. server fires. Familiarity with voice toxicity detection & community guidelines. Strong cross-functional comms; can brief engineers, marketers, and moderators alike. [Preference] Familiarity with modern tools and processes for app store management. Experience with developer community engagement. Deep experience on analytical tools