Product Management - Director Product (AI) - PI (Paytm Intelligence)

What are we building

We are building a full-stack AI Agentic Platform that powers customer, sales and internal workflows end-to-end. Core capabilities are including but not limited to:

Multi-agent, multi-modal customer interactions.

Agents which can handle agent decision hubs.

Evaluation engines to score and diagnose interactions.

Generating insights from chat to improve SOP, Tools and Product

Flow Fine-tuning & deployment pipelines

Observability with agent telemetry systems Safety, governance, and cost optimization layer.

What are we looking for

We are looking for builders who have a passion for building great products and have demonstrated this through their projects in recent years.

Competencies

Create explainable workflows for multi-agent systems

Design and operate evaluation systems for millions of conversations

Fine-tuning of language models and its deployment workflows

Architect low-latency pipelines for text/voice interactions

Ensure safety, auditability, and compliance by design

Partner with stakeholders including PM, Engineering, Design, Data Scientists, Ops, and Analysts to ship features across business lines

Create standards for prompt design, prompt improvement, agent traits, and safety checks

Build APIs, SDKs, and runtimes for agent execution

Mentor juniors and contribute to platform-wide thought leadership

Experience with multi-agent frameworks (AutoGen, LangGraph, Haystack, ReAct, Supervisor-Executor patterns)

Background in LLM ops including training, data pipelines, GPU scheduling

Experience with Voice & telephony integrations

Knowledge of safety model design or compliance frameworks

Experience building internal developer platforms or SDKs

Product Management

You have built product(s) that are absolutely loved by its customers. If your product is loved by a hundred people, great, if loved by a few million, even better.

Engineering

You have strong opinions and can explain why you have those with an objective reason.

Data Science

Your models have been deployed in real world applications and you can showcase the value to the company, business based on the work you have done

Soft Skills

• Able to demonstrate attention to detail in projects or products that you have built Expected to be able to explain your choices with reason.
• We will seek people who can debate and discover the right way to solve a problem in a team environment.