Procurement Specialist

Job Description

Consistenty meet or exceed SLAs Maintain a High Leve of Core performance deivery, ensuring fu impementation of documented poicies, procedures, and best working practices First escaation point on process issues Address any peope issues activey, and maintain a high team morae overa Staffing, training, deveopment, and retention of team members; mentor team in times of need. Identify any Operations Centre activity that may be foreseen as a risk/issue to successfu process execution and take steps to mitigate the risks/issues. Perform root cause anaysis in case of escaations and take steps to improve the robustness of the process Ensure audit readiness of a documents. Contribute to contract profitabiity through efficient management of resource and expense. Assume additiona responsibiities as assigned by reporting manager. Managing operations of Hepdesk incuding support cient procurement appications and Suppier Enabement processes. Directing and coaching the team of Hepdesk Agents on a need basis towards meeting customer expectations Ensure Customer and Stakehoders Satisfaction. Identify and mitigate any risks/issues that are foreseen as potentia bottenecks to the CAC process. Participate in periodic interna reviews and resove any issues reating to business contros guideines. Execute operationa pan to ensure a cient SLAs are consistenty met/exceeds. Provide thought eadership to the team. Assume additiona responsibiities as assigned by reporting manager. Required education Bacheor's Degree Preferred education Bacheor's Degree Required technica and professiona expertise Probem Soving - Identifies and resoves probems in a timey manner; Gathers and anayses information skifuy. Customer Service - Manages difficut or emotiona customer situations; Responds prompty to customer needs; Responds to requests for service and assistance; Meets commitments. Interpersona Skis - Maintains confidentiaity; Listens to others without interrupting. Verba Communication - Exceent verba communication skis required. Needs to tak with the Suppier over phone as and when required. Listens and gets carification; Responds we to questions. Written Communication - Writes ceary and informativey; Abe to read and interpret written information. Woud be a part of the team which wi be supporting procurement of a goba cient. Appy anaytica skis, numericay astute with strong demonstrated probem soving abiities Appy communication skis, abe to buid and maintain effective and productive reationships with staff, stakehoders and suppiers Appy coaboration/teaming techniques Perform in matrix organization Perform time management, prioritise tasks and achieve set targets Appy Knowedge of Business Organization and Processes, Work instructions Appy Business Contro Appy customer satisfaction skis / cient facing skis Abiity to compete staff-work to a high standard Keen attention to detai and accuracy Shoud adhere to set timeines and set expectations Preferred technica and professiona experience NA