Job
Description
Role Overview: - Guides and oversees Operations Teams, ensuring effective service delivery as per assigned scope - Personnel supervision, HR, career development, performance assessment, IT, etc. - Establishes and reports performance metrics - Demonstrates and promotes organizational vision and values - Acts as a strategic stakeholder partner and enabler - Builds and maintains a strong cross-functional cooperation with Stakeholders - Concentrates on budget optimization - Ensures service delivery activities comply with procedures, policies, laws, and regulations - Promotes and actively participates in cross-regional exchange of knowledge, best practices, and enhancements - Has deep knowledge of P2P end-to-end process - Provides support and mentorship to more junior service delivery teams - Drives improvement initiatives/change management to achieve overall Team efficiency General Responsibilities / Accountabilities: - Leads, directs, and supervises Service Delivery professionals, promoting collaborative and high-performing team - Provides training path to the team in charge, promoting enhanced understanding of complete functional solution - Formulates strategic and operational objectives aligned with organizational goals - Follows global/regional KPIs and regularly evaluates the team's performance against benchmarks - Monitors and supervises the service delivery process to ensure successful operations and optimal outcomes - Establishes escalation management process - Handles complex and sensitive inquiries/escalations demonstrating professionalism, competence, and client-centricity - Accountable for the development and implementation of operational procedures - Enforces all procurement policies, relevant procedures, and compliance processes - Develops and maintains strong relationships with key Stakeholders/Clients - Manages budget reviews and reports cost plans to upper management - Ensures cross-regional cooperation to keep operations aligned - Provides guidance to the teams and promotes a collaborative working culture - Continuously evaluates and improves processes to enhance service delivery efficiency and effectiveness - Partners with cross-functional teams to improve tools and systems in use - Drives/Supports transformation projects Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. Capgemini is a responsible and diverse group of 340,000 team members in more than 50 countries, trusted by its clients for over 55 years. The company delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.,