Procurement Operations- Lead Associate

Responsibilities

• Very good understanding of end to end procurement process (end to end of Source to Pay)
• Strong working knowledge and experience in one of the procurement platforms (eg. Ariba, Coupa, Jaggaer, SAP S4 HANA etc.) as required by the process
• Experience in Ariba/ Coupa etc. to include Purchase Requisition processing, Invoice Reconciliation, Supplier Management/ Onboarding, Helpdesk (ability to provide assistance to the client/ suppliers in any of the areas mentioned)
• Ensures that SLAs and KPI targets are met
• Processes procurement activities/ resolves queries related to process transactions within defined turnaround time
• Assist junior team members in understanding the process
• Documents any process exceptions and reviews with team lead
• Create and update SOPs
• Create and update Quick Reference Guides (for requestors/ suppliers/ team members)
• Create Reports from from the procurement platforms (Ariba/ Coupa etc.)
• Create daily/ weekly/ monthly reports which are presented to client/ internal teams on regular basis
• Present weekly reports/ updates to the client stakeholders
• Manage workload distribution and team performance through ticketing tools (eg. ServiceNow)
• Manage shared mail-boxes and distribution of work with other team members
• Train requestors/ suppliers/ internal team members as required
• Conduct spend analytics to find out improvement areas
• Focus on continuous improvement ideas
• Act as SME of different sub-processes
• Drive customer satisfaction

Requirements

• Graduate in any discipline (graduation in supply chain related area will be good to have)
• 4-6 years of experience in procurement related work
• Working experience within a shared services environment
• Excellent communication and interpersonal skills with a vendor service focus
• Demonstrates initiative, is conscientious, detail oriented and provides complete follow-through on areas of responsibility
• Positive attitude and a strong team player