Process Trainer (Non-voice)

We are looking for a dedicated and experienced Training Specialist to join our team as a Claims Administration Trainer. Your primary responsibility will be to provide comprehensive training to our team members, ensuring they are well-equipped to handle claims processing and customer inquiries while adhering to company policies and industry regulations. As a key member of our claims administration department, you will contribute significantly to maintaining high standards and driving the organization's success. Your role as a Process Trainer (Non-voice) at Enlyte requires a minimum of 2 years of experience and a graduate-level education. You will collaborate closely with the Claims Administration management team to identify training needs and develop effective strategies. Conducting onboarding training for new hires and providing continuous education for existing staff will be crucial in enhancing skills, productivity, and overall performance. Utilizing various training methods such as classroom instruction, webinars, workshops, and one-on-one coaching, you will develop and deliver engaging training sessions. Monitoring and evaluating training programs, gathering feedback, and collaborating with subject matter experts to ensure training materials" accuracy and relevance are essential aspects of your role. Maintaining training records, tracking employee progress, and preparing reports for management on training outcomes will be part of your routine responsibilities. Additionally, you will assist in developing e-learning modules and technology-based training solutions to enhance accessibility and scalability. Your skills should include proven experience as a Training Specialist, preferably in the insurance or claims administration industry. A solid understanding of claims administration processes, excellent presentation and communication abilities, and strong organizational skills are key requirements. Proficiency in instructional design, technological savvy, and an analytical mindset to assess training needs and effectiveness are also essential. Being adaptable, proactive, and a team player with a passion for continuous improvement will help you succeed in this role. Flexibility to travel occasionally for on-site training sessions may be required. Your contribution to cross-functional projects and initiatives related to claims administration will be highly valued. If you are ready to take on this challenging yet rewarding role in BLR, Surya Wave Building, India, we look forward to receiving your application.,