process Trainer - International voice process, Bangalore

Conduent

4 - 8 years

3 - 7 Lacs

Bengaluru

Posted:14 hours ago| Platform:

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Skills Required

soft skills orientation training soft skills training process trainer process training Bpo Training voice coach corporate training customer service training training management Call Center Training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Process trainer - International voice process experience is MANDATORY

NIGHT SHIFTS

Class room training

Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills.
Responsible for design and update of basic level training materials and courses based on client or internal needs.
Organizes training content in a clear sequence for delivery.
Works with subject matter experts to keep content current and effective.
Reviews and prepares training resources and materials to deliver classes.
Collects training feedback from participants.
Conducts "train the trainers" sessions, as necessary.
Analyzes, produces, and distributes training reports.
Guides other trainers and assigns tasks.
Performs other duties as assigned
Complies with all policies and standards

Share the updated resume to Sumathi.Radhakrishna@conduent.com / Sowmya.Dasari@conduent.com

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