Process Trainer For International Voice Process

Job Overview:

We are seeking a highly motivated and experienced Training Specialist to join our Claims Administration team. The primary focus of this role is to design develop and deliver comprehensive training programs that enhance the knowledge and skills of new and existing staff. The ideal candidate will have a strong background in training within the insurance or claims domain and a passion for continuous learning and development.

Key Responsibilities:

- Collaborate with Claims Administration leadership to assess training needs and define strategic learning goals.

- Conduct onboarding training sessions for new hires ensuring alignment with workflows and processes.

- Deliver ongoing training programs to enhance the skills and performance of current staff.

- Facilitate training sessions through various channels in-person virtual classrooms webinars

and one-on-one coaching.

- Evaluate training effectiveness by collecting feedback and analyzing training impact on performance.

- Partner with subject matter experts to ensure content accuracy and relevance.

- Maintain comprehensive training records and prepare progress and outcome reports for management.

- Develop and support e-learning content using digital tools and platforms.

- Contribute training insights to cross-functional projects and strategic initiatives.

- Prepare regular reports on training activities effectiveness and areas of improvement.

Skills & Attributes:

- 3+ years of experience in Customer Support domain and 1+ years of experience in Process Training preferably in insurance or claims operations.

- Strong knowledge of claims processes and industry best practices.

- Excellent presentation and communication skills across varied group sizes.

- Strong organizational and multitasking capabilities.

- Familiarity with instructional design principles and e-learning tools.

- Analytical skills to assess training impact through measurable KPIs.

- Technologically adept with experience in LMS platforms and multimedia content.

- Adaptable proactive and committed to continuous improvement.

- Collaborative mindset with the ability to engage stakeholders at all organizational levels.

- Willingness to travel occasionally for onsite training sessions if required.

Contact Person : Anusiya Y

Contact Number : 9840114871

Email : Anusiya@gojobs.biz