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Process Specialist

3 - 8 years

5 - 6 Lacs

Hyderabad

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Subject Matter Expertise RCA Call Monitoring QC Tools Call Audit Feedback QUALITY ANALYST SME

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and identify areas for improvement. Analyze data from QC tools such as SME, RCA, Call Monitoring, and Feedback to measure performance metrics. Provide subject matter expertise on Quality Analysis and Subject Matter Expertise (SME) to support business operations. Collaborate with cross-functional teams to implement process improvements and optimize customer service processes. Develop and maintain documentation of quality control procedures and guidelines.

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Teaneck New Jersey

10001 Employees

2577 Jobs

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