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Capgemini
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Process Lead-B1

Process Lead-B1

Capgemini

3 - 7 years

0 Lacs

maharashtra

Posted:18 hours ago| Platform: Shine logo

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Skills Required

stakeholder management problem solving customer service subject matter expertise client satisfaction knowledge sharing procurement services p2p processes process adherence procurement policies transformation projects

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: - Provides services according to the Service Delivery scope to meet specific KPIs - Supports delivery of Procurement services into the Business - Maintains a proactive working attitude towards the Client - Has basic knowledge of the Stakeholder community within the work perimeter - Manages relationships with Stakeholders - Understands P2P processes - Has knowledge about cross-functional work - Monitors process adherence across work perimeter and escalates as needed - Coordinates/supports junior professionals in process adherence and problem solving - Identifies, reports and participates in process improvements implementation General Responsibilities / Accountabilities: - Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets - Demonstrates knowledge of processes and procedures relevant to the function - Accountable for process compliance within the work perimeter - Responsible for a customer-focused service towards the client, reacting to client requests and queries in a timely fashion - Responsive to local Stakeholders in solving day-to-day activities - Provides subject matter expertise as needed by other team members - Supports junior professionals in day-to-day activities - Helps the team to achieve common goals - Acts to overall procurement policies and processes - Continually strives to simplify, standardize, and improve processes - Continually seeks out ways to improve Client satisfaction - Proactively shares knowledge on P2P and Service Delivery procedures with other service delivery team members - Supports transformation projects activities Qualification Required: - Experience in procurement or related field - Strong communication and interpersonal skills - Ability to work effectively in a team environment - Knowledge of P2P processes is a plus - Proactive and detail-oriented approach to work - Ability to manage relationships with various stakeholders effectively Additional Company Details: The company focuses on delivering client-focused procurement services and continuously strives to improve them. They value proactive working attitudes, knowledge sharing, and process improvements to enhance client satisfaction. The team collaborates to achieve common goals and supports each other in day-to-day activities.,

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Process Lead-B1