Process Expert

We are hiring Process Expert for one of our client based out of Noida.

Candidate should be open to Night Shift 24/7.

Freshers with good comms skills can also apply for this position as the requirement is for freshers and Experienced candidates.

Blended process(International Process)

Key Responsibilities:

• Make outbound calls to medical offices, hospitals, and clinics to request, follow up, and retrieve medical records related to personal injury cases.
• Maintain a professional and empathetic tone during all calls, ensuring clear communication and strong relationship management with providers.
• Track and document all call activities, responses, and follow-ups accurately in the CRM or designated tracking systems.
• Review, sort, and segregate scanned documents and upload them into the CRM or document management platform.
• Fill out relevant forms, apply electronic signatures, and ensure all records are properly labeled and uploaded.
• Adhere strictly to SOPs and workflow guidelines to maintain process consistency and quality.
• Collaborate with internal teams and the U.S. counterparts to ensure timely completion of tasks.
• Conduct quality checks to ensure all retrieved records are complete, accurate, and properly indexed.
• Handle sensitive client and medical information with utmost confidentiality and compliance.

Immediate joiner required.

Intrested candidate can share their cv to Grow@suciglobal.com.