Process Executive

Our Goal

We seek to be recognized by clients as a valued business partner that consistently delivers tangible operational and strategic advantages. Our pathway to industry leadership starts and ends with helping clients to harness the power of data; converting data into useful intelligence, and applying next-generation financial crime analytical engines, supported by our portfolio.

Key Responsibility Area:

The fundamental duties & tasks the define the job are:

• Responsible for inbound & outbound calls with end customers to resolve customer queries.
• Responsible for reverting customer queries via email.
• Gather appropriate data from the internal tools to substantiate transaction validity, evaluated information gathered & determine the appropriate course of action.
• Responsible for providing high quality customer service by responding to telephone inquiries and customer requests.

Eligibility Criteria:

• Education Graduate
• Strong verbal & written Communication Skills.
• Flexible to work in 24*7 shift timings.
• Minimum 6-Months experience in US or UK customer care support.

Essential duties and responsibilities:

• Comply with data integrity and security policies
• Follow required procedure & guidelines

The ideal candidate for this role would have:

• Strong verbal & written communication skills along with active listening
• Good Analytical skills
• Quick Learning Ability
• Ability to multi-task, set priorities & manage time effectively
• Attention to detail