Process Executive

Process Executive

Responsible for executing operational processes accurately and efficiently to support the businesss service delivery goals. The Process Executive acts as a key link between systems, internal teams, and client operations, ensuring quality and consistency in process execution.

Job Duties and Responsibilities:-

• Perform day-to-day operational tasks in accordance with established guidelines and timelines.
• Monitor and manage assigned workflows to ensure smooth process execution.
• Handle data entry, documentation, and reporting tasks with high attention to detail.
• Escalate process deviations or system issues to supervisors in a timely manner.
• Collaborate with cross-functional teams to resolve queries and ensure end-to-end process efficiency.
• Ensure compliance with standard operating procedures (SOPs), quality, and security policies.
• Continuously review and improve process efficiency through proactive feedback and support.

Job Requirements:-

• Strong attention to detail and accuracy in handling data or transactions.
• Good verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• Basic analytical and problem-solving skills.
• Willingness to work in shifts, if required.
• Time management and organizational abilities.
• Fast learner with the ability to follow instructions precisely.

Preferred:-

• A minimum of 2 years of experience in a BPO, back-office, or process-driven role.
• Basic certifications in process management, data entry, or customer service are an added advantage.
• Familiarity with Microsoft Office tools (especially Excel and Word); knowledge of ERP or CRM software

Education:-

Graduate in any discipline

Key Skills:-

Data processing ; Communication and coordination ; Process adherence ; Time management ; Data entry and Typing skills