Process Excellence

PwC India is a leading professional services firm helping various organizations solve complex problems. Our Advisory - Risk Consulting teams combine deep industry expertise to provide end-to-end solutions that drive business transformation, resilience, and providing sustained outcomes.

At PwC, youll join a values-driven, inclusive culture that prioritizes innovation, learning, and flexibility. We invest in your growth through mentorship, leadership development, and exposure to marquee projects across industries. With a strong focus on technology adoptionincluding AI-driven solutions and advanced data visualization—you will have the opportunity to act as a thought leader, collaborate with global teams, and make a tangible impact on clients and society

Role Summary:

We seek an experienced Process Excellence professional to lead a team of specialists and drive strategic transformation initiatives. The role demands expertise in Six Sigma, Lean, and process automation, with a proven ability to manage multiple projects and deliver measurable operational improvements. Strong leadership and the ability to embed a culture of continuous improvement across functions are essential. This position also offers the opportunity to shape Process Excellence as a core capability and build a foundation for future growth and leadership across projects.

Roles and responsibilities

PwC Professional skills and responsibilities for this management level include but are not limited to:

Job Position Title:

Associate/ Senior Associate _ Process Excellence _Managed Services Hyderabad

Responsibilities:

Project Execution

• Gain a deep understanding of client workflows related to data curation, acquisition, and data annotation.
• Identify inefficiencies and design process improvement initiatives in collaboration with vendors.
• Drive end-to-end execution of transformation projects, ensuring alignment with client objectives and timelines.
• Develop actionable solutions and present innovative ideas to optimize vendor-driven processes.
• Conduct root cause analysis for operational issues and implement corrective measures.
• Facilitate workshops and knowledge-sharing sessions to build process awareness across teams.

Client Interaction

• Act as a strategic partner to the client, providing insights and recommendations for process optimization.
• Engage with client stakeholders to understand priorities and co-create transformation roadmaps.
• Communicate progress, challenges, and outcomes effectively, ensuring transparency and trust.
• Influence decision-making by presenting data-backed solutions and demonstrating measurable impact.

Process & Performance Management

• Map current processes (“As-Is”) and design optimized workflows (“To-Be”) for vendor-managed operations.
• Define and monitor key performance indicators (KPIs) to track efficiency and quality improvements.
• Establish governance frameworks for process standardization and compliance.
• Leverage data analytics to identify trends, predict bottlenecks, and sustain improvements.
• Recommend automation opportunities and scalable solutions to enhance productivity and reduce turnaround time.

Mandatory skill sets:

Essential Skills & Qualifications:

• Certified Six Sigma Black Belt or equivalent.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Proven ability to manage multiple priorities and complex projects.
• Strong leadership, communication, and presentation skills.
• Proficient in MS Office & Google tools, including G-Suite and visualization tools.
• Advanced presentation skills with ability to create and deliver impactful presentations
• Strong understanding of vendor based outsourced business processes, particularly in areas of data collection, annotation & curation
• Experience in process documentation and SOP writing
• Familiarity with SLA tracking and reporting
• A collaborative mindset with a focus on continuous learning and improvement

Preferred skill sets:

Preferred

• Experience in driving process efficiency.
• Exposure to process automation and AI-driven solutions.
• Ability to foster a culture of continuous improvement across teams

Good-to-have skills:

• Project Management Certifications (PMP, PRINCE2 etc.)
• Change Management Expertise (Prosci or similar frameworks)
• Basic SQL and Database Querying Skills
• Exposure to Advanced Analytics and Predictive Modeling (Using Python, R, or similar tools)

Years of experience required:

1-8 years of experience in process excellence, operations transformation, or a related domain with client facing experience

Education qualification:

Bachelor’s degree in any field. Certification in Six Sigma (Green Belt or Black Belt)