Process Excellence

Role & responsibilities

Senior Associate/ Associate _ Process Excellence _Managed Services Hyderabad

Project Execution

• Gain a deep understanding of client workflows related to data curation, acquisition, and data annotation.
• Identify inefficiencies and design process improvement initiatives in collaboration with vendors.
• Drive end-to-end execution of transformation projects, ensuring alignment with client objectives and timelines.
• Develop actionable solutions and present innovative ideas to optimize vendor-driven processes.
• Conduct root cause analysis for operational issues and implement corrective measures.
• Facilitate workshops and knowledge-sharing sessions to build process awareness across teams.

Client Interaction

• Act as a strategic partner to the client, providing insights and recommendations for process optimization.
• Engage with client stakeholders to understand priorities and co-create transformation roadmaps.
• Communicate progress, challenges, and outcomes effectively, ensuring transparency and trust.
• Influence decision-making by presenting data-backed solutions and demonstrating measurable impact.

Process & Performance Management

• Map current processes (As-Is”) and design optimized workflows (“To-Be”) for vendor-managed operations.
• Define and monitor key performance indicators (KPIs) to track efficiency and quality improvements.
• Establish governance frameworks for process standardization and compliance.
• Leverage data analytics to identify trends, predict bottlenecks, and sustain improvements.
• Recommend automation opportunities and scalable solutions to enhance productivity and reduce turnaround time.

Essential Skills & Qualifications:

• Certified Six Sigma Black Belt or equivalent.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Proven ability to manage multiple priorities and complex projects.
• Strong leadership, communication, and presentation skills.
• Proficient in MS Office & Google tools, including G-Suite and visualization tools.
• Advanced presentation skills with ability to create and deliver impactful presentations
• Strong understanding of vendor based outsourced business processes, particularly in areas of data collection, annotation & curation
• Experience in process documentation and SOP writing
• Familiarity with SLA tracking and reporting
• A collaborative mindset with a focus on continuous learning and improvement