Process Excellence Manager -10 Lakh

Process Excellence Manager

This position is ideal for a Six Sigma certified professional (Black Belt or Green Belt preferred) who can lead cross-functional teams and implement data-driven process optimization initiatives

Process Design & Standardization

• Design, develop, and implement Standard Operating Procedures (SOPs) and process frameworks for recruitment operations, including sourcing, screening, placement, training delivery, and account management
• Map current state and future state processes to identify optimization opportunities
• Ensure SOPs are standardized, scalable, and ready for replication during organizational scaling and expansion
• Develop process documentation, checklists, and visual frameworks for consistent execution across teams and geographies
• Maintain and update process repositories and knowledge management systems

Process Improvement & Optimization

• Lead process improvement projects utilizing Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) methodology, Lean principles, and other continuous improvement frameworks
• Identify, analyze, and eliminate process bottlenecks, inefficiencies, and areas of waste
• Conduct root cause analysis to understand underlying issues affecting operational performance
• Implement automation solutions using RPA, macro scripting, and technology tools to reduce manual effort and improve accuracy
• Track and measure the impact of process improvements through KPIs and metrics

Metrics, Monitoring & Governance

• Establish and monitor key performance indicators (KPIs) aligned with organizational goals
• Develop dashboards and reporting mechanisms to track process performance in real-time
• Conduct regular process audits to ensure adherence to standards and identify areas for continuous improvement
• Provide data-driven insights and recommendations to leadership on process health and optimization opportunities
• Implement governance frameworks to ensure sustainability of improvements

Cross-Functional Collaboration

• Partner with recruitment, training delivery, human resources, finance, and technology teams to identify improvement opportunities
• Work closely with senior leadership to understand business objectives and translate them into process improvement initiatives
• Facilitate workshops and process mapping sessions with stakeholders from various departments
• Manage project communication, stakeholder alignment, and change management during process transformations
• Build and maintain relationships with internal customers to understand pain points and requirements