Process & Data Operations

Role & responsibilities

1. Process & Platform Management

• Support day-to-day processing across internal platforms and tools.
• Ensure workflows are updated, accurate, and compliant with timelines.
• Coordinate with internal teams and tech partners for smooth integration of process updates.

2. Documentation & Coordination

• Handle routine communication, requests, and updates from clients, partners, and internal stakeholders.
• Assist with documentation, payment confirmations, and transaction follow-ups.
• Maintain records with accuracy and ensure timely responses.

3. Reporting, Analytics & Compliance

• Prepare and maintain operational reports and trackers for management.
• Use Excel/Google Sheets and other tools to analyse data and identify trends.
• Support reconciliations, compliance requirements, and audit preparedness.
• Provide structured inputs for dashboards and reviews.

4. Process Improvement & Automation

• Contribute to streamlining processes through automation, macros, and AppScript where feasible.
• Suggest smarter workflows and improvements based on analysis and experience.
• Apply logical problem-solving and systematic approaches in execution.

5. Cross-Functional Support

• Provide back-end and administrative support across operations, accounts, sales, and other teams.
• Execute tasks as per SOPs with accuracy and timeliness.
• Demonstrate adaptability to evolving business and tech needs.

Preferred candidate profile

• Bachelor's degree in Commerce, Business Administration, Finance, or related field.
• Minimum 1 year of experience in back-office processing, documentation, banking/finance, or logistics operations.
• Strong technical and analytical skills with proficiency in Excel/Google Sheets (advanced formulas, pivot tables, macros preferred).
• Exposure to automation tools (AppScript, ERP/CRM, RPA) is an advantage.
• Strong process orientation, accuracy, and attention to detail.
• Good communication skills and ability to follow structured procedures.
• Tech-savvy with the ability to quickly learn and adapt to in-house systems.