Posted:2 weeks ago|
Platform:
Remote
Full Time
Inviting applications for the role of Technical Support Agent, Process Associate - Customer Care
Technical Support Agent will support technical queries for hardware: NUCs, Processors, Wireless, Graphics, Unison, Ethernet Products etc. and OEM Products (laptops etc.)via Call, Chat and Email.
Responsibilities
.Perform troubleshooting to fix the customer issues via Call, Chat and Email
.Perform RAS (Remote Access Session) when required via Chat and Phone
.Expected to take 25 to 30 calls a day. (AHT 6-9 mins)
.Follow-ups via Email and phone on cases
.Knowledge base Article creation for handled queries.
.Identify and own Lean and Transformation projects.
Minimum Qualifications
.Should be fluent in required languages
.Should have a bachelor&rsquos degree or higher, (B. Tech/ BCA/BSc Computer Science will be preferred)
.Good communication skills, both written and oral, and should be able to handle client interaction.
.Basic Knowledge on Microsoft Office, Windows Operating Systems, hardware
.Good Knowledge of Desktop/Servers, hardware: NUCs, Processors, Wireless, Graphics, Unison, Ethernet Products etc. and OEM Products (laptops etc.)
.Customer Experience & Process Improvement Capabilities
.Ability to manage multiple priorities
.Good analytical skills
Genpact
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