Process Assoicate - Customer Service Genpact

0.0 years

0 Lacs

bengaluru, karnataka, india

Remote

Inviting applications for the role of Technical Support Agent, Process Associate - Customer Care Technical Support Agent will support technical queries for hardware: NUCs, Processors, Wireless, Graphics, Unison, Ethernet Products etc. and OEM Products (laptops etc.)via Call, Chat and Email. Responsibilities . Perform troubleshooting to fix the customer issues via Call, Chat and Email . Perform RAS (Remote Access Session) when required via Chat and Phone . Expected to take 25 to 30 calls a day. (AHT 6-9 mins) . Follow-ups via Email and phone on cases . Knowledge base Article creation for handled queries. . Identify and own Lean and Transformation projects. Qualifications we seek in you! Minimum Qualifications . Should be fluent in required languages . Should have a bachelor&rsquos degree or higher, (B. Tech/ BCA/BSc Computer Science will be preferred) . Good communication skills, both written and oral, and should be able to handle client interaction. . Basic Knowledge on Microsoft Office, Windows Operating Systems, hardware . Good Knowledge of Desktop/Servers , hardware: NUCs, Processors, Wireless, Graphics, Unison, Ethernet Products etc. and OEM Products (laptops etc.) . Customer Experience & Process Improvement Capabilities Preferred Qualifications / Skills . Ability to manage multiple priorities . Good analytical skills

Posted 2 weeks ago

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