Process Associate/Sr. Process Associate - Supply Chain Management

• Process and enter data following defined procedures and guidelines.
• Verify and maintain data accuracy and integrity.
• Communicate and collaborate with overseas clients to clarify requirements and resolve issues.
• Escalate and resolve incomplete or inaccurate information in a timely manner.
• Achieve established productivity and quality targets.
• Support and help implement overall supply chain strategy, in collaboration with Sales, Operations, and Customer Service teams.
• Identify and track key supply chain KPIs; recommend process improvements where appropriate.
• Identify process bottlenecks and implement effective solutions promptly.
• Train, evaluate, and provide constructive feedback to team members.
• Build and maintain positive relationships with clients.
  

Requirements

• 0–5 years of experience in BPO and data entry (freshers are welcome).
• Excellent communication and presentation skills, with strong problem-solving and creative thinking abilities.
• Experience interacting with overseas clients, particularly in the US market.
• Availability to work night shifts as required.
• Ability to handle multiple tasks and adapt to changing priorities.