Process Associate- Voice (Night shift)

Job Description As a Process Associate-Voice at Medusind, located in Ahmedabad, you will play a crucial role in handling voice-based customer interactions and ensuring efficient data processing to enhance customer satisfaction. Your responsibilities will include resolving customer issues promptly, collaborating with the finance and billing team for business process outsourcing (BPO) activities during night shifts. Your key responsibilities will involve: - Handling voice-based customer interactions effectively - Processing data efficiently to support BPO activities - Resolving customer issues promptly to ensure high levels of satisfaction - Collaborating with the finance and billing team for smooth operations during night shifts To excel in this role, you should possess the following qualifications: - Strong Customer Service and Communication skills - Finance-related knowledge and experience in Business Process Outsourcing (BPO) - Analytical skills for efficient data processing and issue resolution - Ability to work independently and maintain focus during night shifts - Relevant experience in the healthcare industry is a plus - Bachelor's degree in any field or relevant certification in BPO or finance (Note: No additional details about the company were mentioned in the job description),