Process Associate - Service Desk

Ready to build the future with AI

At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atand on,,, and.

Inviting applications for the role of Process Associate - Service Desk

In this role, working on inbound/outbound calls, chats and emails to resolve technical issues of the end user

Responsibilities

• 
  

  Level 1 support services with year experience in Technical/Service desk support

• 
  

  Strong customer service orientation

• 
  

  Demonstrated ability to handle multiple tasks with little to no forewarning.

• 
  

  Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events.

• 
  

  Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.

• 
  

  Document & add new issues/solutions to Knowledge Management Repository

• 
  

  Use of soft skills - Listen, Empathy, Courtesy etc.

• 
  

  Utilize professional techniques to retain & delight customers.

• 
  

  Provide quality service & resolve concerns efficiently & professionally.

• 
  

  Above all, take full ownership of the Incident from Creation to Closure

• 
  

  Excellent communication skills

• 
  

  Should understand below Technical Skills:

• 
  

  Windows & MAC troubleshooting

• 
  

  Active Directory

• 
  

  Basic Networking

• 
  

  Win NT/2000

• 
  

  MS Office 2007, 2010. O365

• 
  

  IE6 & IE8

• 
  

  OS - WinXP, Win7, Win 10, Win 11MAC

• 
  

  Outlook 2007, 2010, 2016

• 
  

  PC/Laptop/Handheld/Printers

Qualifications we seek in you!

• 
  

  Bachelor%27s Degree required.

Preferred Qualifications/ Skills

Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude

Why join Genpact

• 
  

  Lead AI-first transformation - Build and scale AI solutions that redefine industries

• 
  

  Make an impact - Drive change for global enterprises and solve business challenges that matter

• 
  

  Accelerate your career&mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

• 
  

  Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

• 
  

  Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

• 
  

  Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.