2 Ie6 Jobs

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Technical Associate - Service Desk In this role, [ working on inbound/outbound calls, chats and emails to resolve technical issues of the end user ] Responsibilities Level 1 support services with year experience in Technical/Service desk support Strong customer service orientation Demonstrated ability to handle multiple tasks with little to no forewarning. Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events. Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively. Document & add new issues /solutions to Knowledge Management Repository Use of soft skills - Listen, Empathy, Courtesy etc. Utilize professional techniques to retain & delight customers. Provide quality service & resolve concerns efficiently & professionally. Above all, take full ownership of the Incident from Creation to Closure Excellent communication skills Should understand below Technical Skills: Windows & MAC troubleshooting Active Directory Basic Networking Win NT/2000 MS Office 2007, 2010. O365 IE6 & IE8 OS - WinXP , Win7, Win 10, Win 11MAC Outlook 2007, 2010, 2016 PC/Laptop/Handheld/Printers Qualifications we seek in you! Bachelor%27s Degree required . Preferred Q ualifications / Skills Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career &mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up . Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training .

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate - Service Desk In this role, you would be providing Level 1 support in Technical/Service desk support. Responsibilities . Strong customer service orientation . Demonstrated ability to handle multiple tasks with little to no forewarning. . Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events. . Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively. . Document & add new issues/solutions to Knowledge Management Repository . Utilize professional techniques to retain & delight customers. . Provide quality service & resolve concerns efficiently & professionally. . Above all, take full ownership of the Incident from Creation to Closure . Excellent communication skills . Should understand below Technical Skills: o Windows & MAC troubleshooting o Active Directory o Basic Networking o Win NT/2000 o MS Office 2007, 2010. O365 o IE6 & IE8 o OS - WinXP, Win7, Win 10, MAC o Outlook 2007, 2010, 2016 o PC/Laptop/Handheld/Printers Qualifications we seek in you! Minimum Qualifications . Bachelor%27s Degree required. Preferred Qualifications/ Skills . Good written and presentation / verbal communication skills . Good analytical and problem-solving ability, interpersonal efficiency, and positive attitude Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.