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Process Associate

Robert Bosch Engineering and Business Solutions Private Limited

3 - 6 years

5 - 8 Lacs

Coimbatore

Posted:1 month ago| Platform:

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Skills Required

Process Associate Excel Helpdesk Customer satisfaction MS Office tools Advanced Excel Powerpoint Information technology CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join a team that provides Level 1 and 2 Helpdesk support (Voice/Non-Voice) for BOSCH and its global customers. The individual must possess basic skills / abilities to perform the essential functions. Responsibilities: Provide Level 1 support for tools/applications and co-ordinate with stakeholders until closure Obtain and evaluate all relevant data to handle complaints and enquiries Monitor and Dispatch incidents/tickets to the right technical solution group Efficiently resolve complaints to completion and achieve customer satisfaction Complete call notes and reports as necessary and update them in the CRM Report creation using MS office tools Record details of comments, enquiries, complaints, and actions taken Manage administration, communication and coordination with internal departments Flexible and willing to work in shifts - 24/7 helpdesk environment Qualifications Educational qualification: Bachelors degree in Computer Science, Information Technology, Computer Technology or related science field Experience :

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Robert Bosch Engineering and Business Solutions Private Limited

www.bosch.com

Engineering and Technology Services

Chennai

3000+ Employees

341 Jobs

Key People

Sanjay Sharma

Managing Director
Ravi Pillai

Head of Engineering Services
Nina Mehta

Director of Business Development

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