Privacy & information protection manager(Data privacy+power query)

Role & responsibilities

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Core Responsibilities

• Team Leadership & Oversight

• Supervise AC resources:
• Sr. Associates (technical and process-focused) and
• Extended AC resources.
• Assign and prioritize workload across teams, balancing cyclical and ad-hoc demands.
• Provide coaching, performance feedback, and development support.

• Quality Control & Risk Management

• Establish and enforce Quality Control (QC) processes for DSR handling and other program area processes as needed.
• Monitor regulatory deadlines and Service Level Agreement (SLA) adherence; escalate high-risk issues promptly.
• Conduct audits of Sr. Associate work to ensure accuracy and compliance.

• Stakeholder Management

• Act as the primary offshore point of contact for OGC, LoS leaders, Marketing, HC, Talent, and other business stakeholders in the US and ACs as needed.
• Communicate program updates, risks, and metrics regularly.
• Facilitate resolution of escalated issues across global and cross-functional teams.

• Program Governance & Continuous Improvement

• Accountable for documentation of SOPs, workflows, and training materials.
• Drive continuous improvement by identifying automation, efficiency, and reporting enhancements.
• Partner with technology teams to orchestrate automation and AI optimally.
• Identify opportunities to improve process efficiency and clarity, particularly through better documentation or use of Microsoft 365 tools (e.g., Excel reporting, SharePoint lists).

• Operational Reporting & Analytics

• Oversee dashboards and reporting to provide leadership visibility into DSR volumes, SLA performance, issue trends, and resource utilization.
• Present findings and recommendations to leadership to inform strategic decisions.

Preferred Knowledge/Skills

Technical Skills 

• Power BI (Intermediate): Develop dashboards and reports with DAX measures/columns; create tables, charts, cards, slicers; connect to common data sources (Excel, SharePoint, cloud databases). 
• Power Automate (FoundationalIntermediate): Build/manage flows across Microsoft 365 (Outlook, Excel, SharePoint, Teams) and UiPath; use conditions, loops, triggers; troubleshoot and adapt templates. 
• API & SaaS Integration: Basic understanding of APIs; support setup/maintenance of integrations (e.g., OneTrust) for data retrieval and automation. 
• Data Transformation & Querying: Use Power Query for shaping data; write and understand simple SQL queries (SELECT, WHERE, GROUP BY). 
• Excel & PowerPoint: Strong Excel skills (formulas, pivot tables, data visualization) and ability to create data-driven presentations. 

Professional Skills 

• Strong written and verbal communication skills in English; able to engage professionally in email, chat, and meetings.
• Attention to detail, including the ability to follow nuanced procedural guides, escalate issues when necessary, and ensure timely task completion
• Strong people management experience (direct supervision of personnel)
• Demonstrated ability to oversee high-volume operational processes with regulatory impact
• Proven stakeholder management and communication skills
• Experience ensuring quality and compliance across distributed teams

Shift:2pm-11pm