Principal Relationship Manager

As a Customer Service Representative at Standard Chartered, you will be responsible for servicing mainly walk-in customers to meet their transactional needs while delivering high-quality customer service. Your focus will be on increasing product penetration through cross-selling and achieving revenue targets. Key Responsibilities: - Maximize sales performance to achieve revenue targets through various products including liability products (Current/Savings/Term deposits), wealth management products, and asset-related products - Generate new business through sales promotions, out-marketing calls, presentations, and in-branch contacts - Actively participate in branch sales planning to create action plans for meeting targets - Ensure adherence to the bank's Mis-selling & Sales Policies at all times - Provide high-level customer service, manage difficult customer situations, and ensure compliance with internal and external guidelines - Process transactions accurately and efficiently to meet customer needs - Monitor customer satisfaction ratings and feedback, striving for continuous improvement in service quality - Take responsibility for reconciliation and control activities, as well as premises management and health and safety protocols Qualifications: - Postgraduate with a consistent academic career - 2 to 5 years of extensive sales experience - Sales-focused and target-oriented - Quick learner with excellent communication and interpersonal skills - Banking knowledge and management information skills - Good interpersonal skills and customer service orientation About Standard Chartered: Standard Chartered is an international bank dedicated to making a positive impact for clients, communities, and employees. With over 170 years of history, we strive to drive commerce and prosperity through our diversity and values. We encourage innovation, growth, and purpose-driven careers. Join us if you want to be part of a bank that makes a difference and values inclusion and diversity. What We Offer: - Core bank funding for retirement savings, medical and life insurance - Flexible working options and patterns - Proactive wellbeing support and continuous learning culture - Inclusive and values-driven organization that celebrates diversity At Standard Chartered, we believe in doing the right thing, striving for continuous improvement, and working together to build for the long term. We celebrate unique talents and advocate for inclusion, creating an environment where everyone feels respected and can achieve their full potential.,