Job
Description
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The Program Manager, IT Services, will ensure operational excellence and continuous improvement from Medtronic s third-party technology service providers. This position will be responsible for the daily interactions with large Managed Service Provider (MSP) and Business Process Outsourcing (BPO) firms, managing contracts and supplier relationships so as to optimize performance and value creation. Reporting to the Senior IT Manager at Medtronic s Engineering and Innovation Center (Hyderabad), this role will be part of Global IT s Vendor Management Office, whose goal is to ensure proper governance and partnership with our Top 50 strategic suppliers. As a part of that team, the Program Manager will be accountable for a subset of the VMO s IT services suppliers, building local relationships (internally and externally) while managing contractual SLAs, KPIs, and deliverables. This role is a key part of our global workforce strategy, which has been designed to leverage its third-party service delivery partners for both recurring run functions and variable plan and build requirements. Responsibilities may include the following and other duties may be assigned. Works with the Senior IT Manager and other Program Managers to execute the VMO strategy for Global IT s services suppliers. Delivers against annual cost and quality goals, holding our vendors accountable for contractual performance while maintaining positive, cooperative relationships. Works collaboratively with the VMO team, internal customers, and IT services suppliers to match requirements to capabilities, set proper expectations, drive clarity of communication, and optimize ways of working together. Understands the details of the assigned MSP and BPO contracts, serving as the subject matter expert in enforcing contractual requirements and resolving conflicts between Medtronic and its suppliers. Cultivates and maintains local relationships with our top India-based IT services suppliers. Participates in site visits, audits, and face-to-face investment in our strategic partners. Able to leverage these relationships to map out priorities, influence outcomes, and ensure Medtronic s needs are met by our suppliers. Delivers measurable quality and performance improvements year-over-year, as seen in both monthly SLA/KPI metrics and customer satisfaction scores. Delivers measurable financial value year-over-year, coming from cost savings, cost avoidance, and supplier-driven AI, automation, process and resource efficiency. Required Knowledge and Experience: 12+ years of IT experience with a Bachelors Degree in Engineering, MCA, or MSc. 8+ years working in some combination of IT operations, procurement, or vendor management; where managing contractual performance and influencing supplier outcomes was a core part of the position. 6+ years working with IT services suppliers, with particular emphasis on large, multinational firms such as Cognizant, TCS, Wipro, Infosys, etc. Experience working with vendor management data (SLAs, KPIs, financials) to measure and hold suppliers accountable for defined standards of performance. Experience working with global teams in a follow-the-sun model; effective working with people and teams across APAC, EMEA, and the Americas. Good to have: Strong written, oral, and interpersonal communication skills, specifically as it relates to working with internal customers and a variety of IT services suppliers. Ability to influence - both internally and externally - using an objective, data-driven approach to reach the right solution. Optimistic and solution focused - brings a positive outlook to the team, with a belief that we can always find a better, faster, cheaper way to deliver vs. the status quo. Experience working with India-based IT services firms, specifically in a customer-supplier context where vendor management was a key part of the position. Experience working with U.S. multinational firms, customers, and/or leadership teams; able to communicate and influence across cultures and time zones. Travel: 5%; within India to interact with and influence IT services suppliers. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 95,000+ passionate people. We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the RD lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here
