Principal Manager Operations/Associate Director, Content

• Operations Management

• Promotes an environment where operational strategies prioritize client satisfaction.
• Ensure efficient, effective and scalable policies in all operational decisions.
• Drive a culture of creativity and continuous improvement, encouraging the team to explore new ideas and embrace change. Implement effective change management strategies to ensure smooth transitions into new processes while minimizing disruption.
• Manage the transition to AI based collection tools or where new technology changes the collection landscape, ensuring the teams are kept informed, engaged and motivated.
• Drive optimum capacity utilization for process improvements by leveraging cross training, supporting other content sets and focus on reducing overtime.
• Responsible for day-to-day administration of the teams; Provides performance and productivity reports; Oversees the collection or quality of all content sets within the department for timely product delivery.
• Timely, accurate, complete collection and update of data.
• Support diversity, equity and inclusion (DEI) and corporate and social responsibility initiatives within the team.
• Promote FactSet values across all of the teams.

• People Management

• Formulates, executes, monitors and assesses motivation plans for enhanced employee morale and appropriate rewards systems.
• Creates opportunities for the development of our employees from entry level to the management levels across the different collections and quality teams.
• Ensures that teams track and measure different metrics which help in bringing better transparency and improvements in our processes.
• Improved motivation and continuous development of the core competencies of the team members resulting to better employee satisfaction and retention.
• Hires appropriate candidates to fulfill resource requirements and manages backfilling of resources to maximize timely production deliverables while maximizing cost benefits.
• Partner with the Learning and Development teams and Global HR Business partners to focus on talent development and retention of top talent.
• Prepares capacity plans based on client product owner expectations and levels of resources.

• Stakeholders Management

• Build and maintain strong relationships with key stakeholders, including content managers, peers across offices and support services.
• Smooth execution of operational plans and business strategies in consultation with stakeholders.
• Smooth execution of administrative strategies, including hiring, promotions and disciplinary actions.

• Project Management and Process Improvements Initiatives

• Implements process improvement initiatives and projects and recommends product enhancements.
• Observes the values and principles around Business Enterprise Agility and Digital Transformation in handling projects and process improvement initiatives.
• Increased efficiency and effectiveness of collection and data quality with direct impact on business goals related to TACCU
• Continuous improvement in our processes following the Agile and Digital Transformation principles.
• Understand and embrace new technology and bring your team along the transformation journey.

• Client Management

• Manages client RPDs and query resolution.
• Improved client satisfaction and retention.

JOB REQUIREMENTS

• Strong People Management Skills to manage multiple teams, diversified groups, and peopleexpectations.
• Strong business acumen managing high level productivity and collaboration skills
• Excellent understanding of Financial Markets
• Strong Decision Making and Conflict Management. Recommends quick fix on tool/client issues.
• Innovative skills, Quality Management and Data QualityAssurance
• Excellent Analytical and Problem-Solving skills and Data Analysis
• Excellent verbal and written communication skills. Communicates and presentseffectively.
• Drives results and timeliness to manage the market competition.