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Principal IT Tech/Administrator

4 - 5 years

13 - 17 Lacs

Chennai Pune Delhi Mumbai Bengaluru Hyderabad Kolkata

Posted:3 months ago| Platform: Naukri logo

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Skills Required

PMP Helpdesk Diagnostics Project management Healthcare Windows Troubleshooting korean Japanese Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Princ Tech IT Support Specialist is a key member in a Global IT support team. This role will p rovide technical leadership and support and resolve problems of a comprehensive and complex nature. Assists users/departments in formulating requests or proposals and in determining information system needs assessments. Provides leadership and guidance to other staff. This role will also assist with project/initiatives and the implementation/deployment of IT solutions, building the proper documentation for the team to utilize. Utilizes advanced technical knowledge to plan and lead the implementation of technical solutions. This is a remote opportunity for people living in India. Traveling might be required between 10-20%. Key Duties and Responsibilities: Act as a liaison with other IT Teams to support releases, changes and new application deployment. Monitor and report on Helpdesk SLAs, ticket trends, hardware and software evaluations Take ownership of highest level issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. Assist with application deployment. To create, maintain and publish relevant support documentation for the transition of new technology, applications, etc being transferred to the Helpdesk team for support. Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts. Participates in and/or leads research and development initiatives and provides assistance in the implementation of new technologies. (Example: Copilot, Virtual agent, etc) Serves as a primary project member on technology projects with large scope and impact; may lead and integrate the work of other staff. Manage IT 3rd party relationships in areas of assigned coverage providing direction and project work as needed In addition to the main responsibilities listed above, the manager may use discretion to add further duties and tasks based on the business needs which are not explicitly listed above. Possible travel within the APAC region (Japan, Korea, India, Australia) to support various projects - 10-15% Requirements: 4-5 years of related experience in IT Help Desk and/or desktop support Strong knowledge of desktop hardware, diagnosing problems and ability to use diagnostic tools. Infrastructure and network understanding and troubleshooting. Strong communication and customer service skills. Experience supporting users in a global organization Ability to provide leadership and functional direction to other technical support staff Ability to analyze and resolve moderately complex computer and network problems. Experience providing technical support for the Microsoft Office suite, Windows, Active Directory and Office 365. Project Management experience Preferred Bachelor s degree preferred. Experience supporting both domestic and international users in a global organization. Bilingual - English and another Asia/Pacific language (ie: Japanese, Korean, Chinese) Windows Certifications - MCSA, CompTIA A+ or other related desktop certifications. PMP certification ServiceNow platform experience.

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