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NTT DATA, Inc. logo

Principal Global Business Services Process Specialist

3.0 - 5.0 years

5 - 8 Lacs

Bengaluru

Posted:1 day ago| Platform: Naukri logo

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Skills Required

Process Governance salesforce process documentation process control process improvement signavio

Work Mode

Hybrid

Job Type

Full Time

Job Description

Your day at NTT DATA The Principal Global Process Governance Specialist is a highly skilled subject matter expert, responsible for managing the process of defining and communicating process governance procedures to support Global Business Services (GBS) process management, including standards, guidelines for setups and modelling. This role may be required to coach and mentor new or less experienced members of the team in the area of GBS process management and governance. What you'll be doing Key Responsibilities: Designs process documentation standards and guidelines. Hands on experience in Process mapping, Salesforce, BPM, Signavio Leads on the simplification and improvements in efficiency in the processes used to review, approve and track process changes and procedural document modifications. Ensures compliance to standards with regards to process change management and procedural document quality. Designs and implements training and communication strategies on process governance standards and change management processes. Partners with GPO and GBS business partners to document and maintain various process documentation including process taxonomy, process maps, SOPs. Responsible for reviewing documentation at periodic intervals with the GPOs and GBS service providers to ensure completeness and updates for any changes. Responsible for reviewing process change proposals from GPOs prior to presentation to Process Change Committee and, post approval from the committee, review project plans, track progress and appropriate effectiveness checks are in place for post implementation. Plans the review of process documentation for SOX compliance. Responsible for supporting internal and external audit processes with the required process documentation. Performs any other related tasks as required by management. Knowledges and Attributes: Strong communication and interpersonal skills for engaging with stakeholders at various levels. Excellent ability to establish and maintain a good rapport with co-workers, supervisors, business stakeholders and providers. Results-focused and continuous learner and highly motivated to develop and share knowledge. Resolves wide range of issues in creative ways. Excellent ability to work in multi-cultural environment (this will require managing time zones and travel). Broad knowledge of the process and experience in delivering continuous improvement. Broad knowledge of process control software. Strong understanding of process governance frameworks, methodologies, and principles. Experience in standardizing processes across multiple regions and departments. Excellent analytical skills and the ability to interpret process data and metrics. Project management expertise to lead process improvement initiatives. Change management experience to drive adoption of new processes and practices. Ability to establish and maintain process documentation and standards. Problem-solving skills to address challenges and obstacles related to process governance. Attention to detail and a commitment to maintaining process quality and compliance. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Accounting or Business Management or a related field preferred. Lean Six sigma qualification or equivalent, CIPS accreditation preferred. Required Experience: Extended experience driving process improvement and change management. Extended demonstrated experience working in a GBS or process-centric environment Extended experience in process governance, business process management, or related roles.

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NTT DATA, Inc.
NTT DATA, Inc.
www.nttdata.com

IT Services and IT Consulting

Tokyo Plano +

10001 Employees

1441 Jobs

    Key People

  • Denise S. Kinsley

    CEO

  • Ryuhei Sakamoto

    President and CEO of NTT DATA Corporation

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