Principal Analyst

As a Principal Analyst, you will be part of our deliverability team working directly with our customers. You will provide guidance on best practices, reporting and recommendations to improve their email programs and get the most out of Zeta Global. Teams at Zeta work collaboratively to deliver great customer experiences. You will partner with our Client Services, Technology and Sales Teams to develop strategies that improve both our customers and our teams.

• Provide guidance to clients to improve deliverability for their email programs
• Support an assigned portfolio of paid deliverability services clients
• Own the client relationship for your portfolio
• Manage onboarding projects including discovery, IP and domain provisioning, email authentication, reputation warming plan development and execution
• Manage retainer based strategic projects focused on optimizing inbox placement and driving response
• Monitor and manage IP & Domain Reputation and Block Listings
• Monitor client email metrics/effectiveness and report on performance
• Collaborate on Mail System Infrastructure and DNS Management
• Utilize 3rd party Deliverability Monitoring Tools
• Provide email best practices consultation to clients and Internal stakeholders

Your Skills and Experience

• 5+ years of experience at an ESP
• Strong attention to detail, dedicated work ethic, organized, and strong communication skills
• Strong critical thinking and analytical skills
• Thorough understanding of email technology
• Experience analyzing large data sets to derive insights
• Advanced Excel Experience
• Knowledge about ESPs, Mailbox providers, and email authentication vendors
• Understanding of email, SMTP, IP and domain strategies, authentication, reputation strategies, data hygiene, privacy, permission policies, anti-spam policies
• Ability to work with cross-functional teams.