Premium Hotel Staff

As a hotel staff member, you play a crucial role in ensuring the smooth and efficient operation of the hotel. Your responsibilities include taking reservations, cleaning guest rooms, planning events, and maintaining the building. You will be responsible for all check-in and check-out tasks, managing online and phone reservations, and registering guests by collecting necessary information such as contact details and stay dates. Upon guests" arrival, it is your duty to welcome them and assign rooms, providing them with information about the hotel, available rooms, rates, and amenities. In case of any complaints from clients, you should address them promptly and professionally. Collaboration with the housekeeping staff is essential to ensure that all rooms are clean, tidy, and fully furnished to meet guests" needs. Additionally, you will be required to confirm group reservations and organize personalized services for VIP customers and event attendees, such as wedding guests. An important aspect of your role is to upsell additional facilities and services when appropriate, aiming to enhance the overall guest experience. Your dedication and customer service skills are essential in creating a welcoming and comfortable environment for all guests at the hotel.,